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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Quick and timely response!
The Fetch app is easy to use and everything happens quickly in terms of contact about documents and reimbursements.
Insurer: Fetch
By: Rebecca
Super easy and very quick refunds
Super easy and very quick refunds
Insurer: MetLife
By: customer Ren
Terrible customer service
Submitted a claim that was denied because Spot transposed numbers on date of service so they said I hadn’t met the deductible when I had. Waited almost TWO MONTHS for this to be corrected and had to call multiple times. Finally got corrected and instead of direct deposit like every other claim they sent me a check by mail so I have to wait even longer. Very dissatisfied and will likely be canceling my plan. I pay way too much to have to fight this hard to get my reimbursement, especially when it was YOUR ERROR! Also, get an email! Working people don’t have time to sit on the phone to keep calling you.
Insurer: Spot
By: Christina
Fast processing of claim
Fast processing of claim
Insurer: MetLife
By: customer
Love the claims process
Love the claims process. Simply upload the documents and wait for the the approval. The reimbursement comes by way of Zelle. Easy breezy process 😁
Insurer: MetLife
By: Gea Hobbs
Claim sent claim Tuesday and was…
Claim sent claim Tuesday and was finished within 2 days. Very efficient!
Insurer: Spot
By: Mary Piskula
Claims
On line claims was easy once I figured it out. 2 of 4 claims were processed within 3 days and still waiting on 2 with no response as to the hold up on claims.
Insurer: Spot
By: Ginger
Easy to enroll
Easy to enroll, affordable and inclusive
Insurer: MetLife
By: Barry Gracier
Quick claim processing and easy to…
Quick claim processing and easy to submit
Insurer: MetLife
By: customer
the best experience
the best, she's really kind and patient to explain everything
Insurer: Fetch
By: Natalia