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Excellent coverage, lengthy time reimbursements.
The most recent experience was excellent. Five stars across the board. In the past, it has been frustrating because it does take a very long time to Reimburse. However, this last was quick and we appreciate that. We’ve never waited such a long time for reimbursements. A few times we had a quick reimbursement, but for the most part, it does take a while. So if you can wait, they are good company. I just wish I knew in the beginning that it was gonna take forever to get money back.
Insurer: MetLife
By: Danielle W
Easy to submit claims
Easy to submit claims. When I called for help the girl sent me a link and walked me right through the process.
Insurer: Fetch
By: Kim E
Amazing service after my two dogs spent…
Amazing service after my two dogs spent a weekend in the Emergency Vet Hospital. Reimbursement for their costly treatment (possible toxin ingestion) was fast and easy to file.
Insurer: Spot
By: Teresa Brumlow
Excellent experience!
Excellent experience!. It was so fast and smooth. I submitted the required documents and I got the money right into my account within two weeks. Great work Spot team.I highly recommend Spot pet insurance. 5 star, 10/10 rating. Thanks a lot for your services.
Insurer: Spot
By: Anurag Misra
Customer care is easy work with
Customer care is easy work with
Insurer: MetLife
By: customer
Prompt review of claims (usually)
Prompt review of claims (usually). The last couple of times it's been an extended wait for claims to be covered but I attribute that to the recent updates on your site.
Insurer: Pets Best
By: Kevin Roberts
Not sure if this is worth the hassle
I have been trying to get a claim paid since October. Part of it was my fault—I didn’t provide the proper proof of purchase—but the remainder has been slow customer service and horrible app and website experiences. I found the proper proof of payment and have emailed it at least three times for processing. My claim was closed due to not sending in proof of payment. I spoke with a customer service rep who indicated I needed to submit a new claim, referencing the old claim, which I did. Now I’m getting emails saying the new claim is incomplete. The app and website won’t allow me to upload the information—I keep getting error messages. I have sent screen shots of the error messages in with my emails (I can’t be the only one having this issue!) and get crickets. Hold times are ridiculous and when I did get through the rep said they would handle the problem which they haven’t done. I just adopted two kittens and was going to add them to the policy, but why bother when all I am getting is frustrated! Also, every time I sign in on my iPad I get the message that I’m using a new device and have to wait for an email in order to login again. Whatever system upgrade you had in the fall created more issues than it resolved. I’m not sure I’m going to renew this policy.
Insurer: Pets Best
By: Carol Poss
Quick review and reimbursement
Quick review and reimbursement. thank you!
Insurer: MetLife
By: Erin Orsaris
The app is easy to use..
The app is easy to use... Just upload a pic of the receipt and submit your claim.
Insurer: MetLife
By: Glenn M