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The customer service was great
The customer service was great, and she helped me with what I needed, to get claim processed.
Insurer: MetLife
By: customerKathryn White
I liked the coverage for the most part…
I liked the coverage for the most part but really wish the Wellness Coverage was better. Also you really need to work on your App as it really stinks to try to use!
Insurer: MetLife
By: Karen
As advertised
As advertised, after paying the deductible and submitting our claim for a very expensive cataract surgery, Healthy Paws sent us a check for 80% of it a week later.
Insurer: Healthy Paws
By: Debbie
ASPCA PET INSURANCE IS FANTASTIC
ASPCA PET INSURANCE IS FANTASTIC. The APP easy to file the claims. They always have my babies best interest at heart.
Insurer: ASPCA
By: Katherine Dinda
If this insurance company stopped…
If this insurance company stopped posting their own positive reviews, they would be getting maximum 1 star service.
Insurer: Fetch
By: Guyana
It is very easy to file a claim and get…
It is very easy to file a claim and get reimbursed. When additional information is needed, I’m notified and I can just use the app to submit the information. If you own a pet, MetLife is the insurance you must have!
Insurer: MetLife
By: customer
I recommend Healthy Paws to everyone I…
I recommend Healthy Paws to everyone I know that is looking for pet insurance. Supper easy, are very clear up front regarding what they cover and most importantly they are prompt with their payment’s which is so important with today’s economy and rising vet costs. They make it so pet owners don’t have to decide between stopping or continuing treatment and possibly losing a family member due to that decision .
Insurer: Healthy Paws
By: James Yertzell
Fast
Fast, efficient, communicative, highly professional….thanks for your support!
Insurer: Trupanion
By: Randi
Disappointment in Wellness additional insurance not covering
I researched several pet insurance companies and decided to purchase Fetch after 2 conversations with a representative who told me to add the wellness insurance in order to cover upcoming procedures dental & spay for our female Dachshund. I questioned the person about any time elements prior to using insurance and also confirmed several times that the dental & spay surgery would both be covered. My claim came back shortly with only coverage for the dental cleaning and the spay surgery denied. I called the company twice and got a robo that hung up stating my phone number showed claim closed. After calling a different number I talked to 2 other people who now say I have to talk with someone else next week. All calls are recorded and I took detailed notes of the conversations. Charging $73 per month for pet insurance & marketing the coverage as a sales pitch impacts decisions pet owners make.
Insurer: Fetch
By: Carole Hardy Kershaw
Ive only had one claim
Ive only had one claim. I had a deductible but SPOT paid the balance with no hassle.
Insurer: Spot
By: Mary Austin