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Pet parents across the U.S. and Canada have left over 215,717 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Spot is a wonderful insurance product
Spot is a wonderful insurance product. Highly recommended!
Insurer: Spot
By: Omeed Rahimi
The cost is low, processing is slow
The cost is low, compared to SPOT, who the majority of my pets go through. I adopted 2 dogs, and one came with Pets Best, so I figured I would try it out with both dogs. I like that I can get unlimited coverage. I like that the one dog could just have their coverage changed to me, and there's no waiting period. I like the coverage for wellness. It seems to be the most coverage available, for the most part. The thing I am currently hung up on is the claims processing. SPOT usually has me paid within a week, not business days, within 7 days total or less. Pets Best has taken a week just to process, and I am still waiting on the payment. This would be my first payment, so maybe it will take a little longer the first time. However, I submitted 2 claims for wellness for 2 dogs and one STILL had not been processed. I haven't seen anything come through asking for anything or explaining why it is taking so excruciatingly long to get a tiny wellness claim paid out. I just submitted another wellness claim for a neuter on the one dog, and an injury claim on the dog that STILL had not had their wellness claim processed and we are going on week two for the wellness claim. Unless things pick up with Pets Best, I will be switching these 2 to SPOT at the end of the year. Paying a little more for less grief would be worth it. I'm hoping they improve and it is just a fluke.
Insurer: Pets Best
By: Jodi
Numerous options
Easy to navigate and build plan with different options.
Insurer: Nationwide
By: Joan
Kevin was amazing
Kevin was amazing. He helped me with picking the right plan for my dog. I’m very happy with what we got and the price. I really think the price should’ve been cheaper considering the fact she’s only seven months old.
Insurer: Nationwide
By: customer Patricia Lehman
The claim process was really easy
The claim process was really easy. I had multiple claims to file so I did it at one sitting. Very simple and straight forward. Whew!!
Insurer: Embrace
By: Lesa Neal
I liked that it gave me the comparisons…
I liked that it gave me the comparisons right on my screen, it was clear to read, showed the differences in coverages and prices, was overall very happy with the website.
Insurer: Prudent Pet
By: Barbosa
I don't contact Sonnet often
I don't contact Sonnet often. When I do I like to speak to an agent since sometimes I find the online options hard to understand and/or navigate.
Insurer: Sonnet
By: John Mcwhinnie
Consistent & timely with my claims spanning several months
I have found this company to be consistent & timely with the multiple claims for specialty care & scripts I have submitted.
Insurer: Pets Best
By: Daleen Simmons
Professionalism
I had the best experience speaking with Andreea about how the insurance works. She was awesome. She made it all so easy to understand. She was friendly, professional & courteous! 👍
Insurer: Prudent Pet
By: Cindy Holladay