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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Bad service
When I paid for the insurance, I took it in case I needed to do something urgent for my cat. And it so happened that I had to visit the emergency once. I paid everything myself and sent an insurance claim for a refund. I had to wait almost 2 months for a response, first to receive information that there were not enough documents, and then a decline. It is very difficult to contact support. When I asked to cancel the subscription, they told me that I had to complete a quest to cancel. In general, it looks like a scam scheme.
Insurer: Fetch Canada
By: Gleb Valitov
Fast review and reimbursement
Fast review and reimbursement. No problem contacting the representative for questions.
Insurer: Spot
By: Victoria Lacsamana
My experience has been wonderful for my…
My experience has been wonderful for my dog. The only information I will post here is that when you first join make sure you upload every single documentation from every vet that you’ve had from day one
Insurer: Spot
By: customer
This time it was pretty fast
This time it was pretty fast. Last time it took 4 months to get paid for flea and tic med that you had previously paid for.
Insurer: Fetch
By: kathleen
Excellent service
Easy sign up! Only policy I could find for my parrot. My plan even has a wellness benefit.
Insurer: Nationwide
By: Jennie
Fast status updates and reimbursement…
Fast status updates and reimbursement time
Insurer: Spot
By: Esther Felipa
Fast processing! Submitted my first three vet visits…
Submitted my first three vet visits within a two week span. Two emergency visits and one wellness visit. They processed all claims within a week! They told me it would be longer fir the first time so I am impressed.
Insurer: Fetch
By: Laurie
I have had no problem.
So far I have had no difficulty with the claims process. The people I speak with at the call center are always friendly and professional.
Insurer: Embrace
By: Vance Myers
Always easy to use
Always easy to use, fast response time and payments reimbursed. Have been using Embrace for 5 + years and never had an issue. Great to work with. I recommend Embrace to all pet owners.
Insurer: Embrace
By: Jennifer Griem
I'm honestly looking into filing a…
I'm honestly looking into filing a lawsuit against Embrace for their bad faith practices. I submitted documentation and a letter from my Dog's doctor and a appeal was reversed, but they still try to look for every reason to deny a claim. So my claim was denied twice for the same reason when my Dog's doctor proved that any pre-existing conditions are not related. HORRENDOUS SERVICE!!!!!!!!!!!!!!!!
Insurer: Embrace
By: Gene Pak