216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Lousy Customer Service
Insurance SUCKS And Is Only a Win For The Company! The Ultimate Plan Is Garbage! I Don’t Know If Any Of The Plans Cover Vet Visits. I Am Very Close To Dropping This Plan 5 Months Early. Just Submitted a Vet Visit Claim But Pretty Sure, Nothing Will Be Covered If Any. And My Monthly Payment Is $124. Time To Do Serious Homework For a Better Plan. I Just Paid $242.51 And If Nothing Gets Covered, I Will Drop Them. The Best Plans Are Those That Cover Vet Visits. BANFIELD Is a Good Supplement With This Plan But This Plan Is Expensive. However, They Will Cover Illness/Injury Up To $1,000,000 But After You Pay Out An Initial $500. If Your Pet Is Seeing a Vet Weekly Or Even Monthly, You Need Insurance That Covers The Vet Visits. Do Your Homework. I Might Keep This But Will Have To Add The BANFIELD Plan To It Till This Expires. They Do Have Added Vet Coverage For An Additional $30 Or So But You Have To Wait For Enrollment. I’m Just Mad That When I Purchased It, They Did Not Tell Me My Vet Visits Were Not Covered. My Main Concern Regarding This Plan Is Their Awful Lack Of Paying Claims! Obviously, They Don’t Care About The Pets Or The Customer. They Only Care About The Money. That’s Fine, Cause Like I Said, I’m Done If My Claim Is Not Covered In Some Way. I Just Wish I Had Searched Reviews On Trust Pilot. Their Reviews Are God Awful! When You See That, A Picture SPEAKS A THOUSAND WORDS! AVOID AT ALL COST! You Are Better Off Just Opening A High Yield Savings Account For Your Pets Vet Bills Rather Than These Crooks!
Insurer: Figo
By: Anthony Yiatras
claim
why is it required to leave a review before submitting my claim?
Insurer: Embrace
By: bee v
Prompt response and professional…
Prompt response and professional customer support.
Insurer: MetLife
By: Larry Smith
MetLife Pet Insurance is the BEST!!
MetLife Pet Insurance is the BEST!!! Nothing compares, and we tried others.
Insurer: MetLife
By: Colin Hopkinson
I submitted 3 claims for 3 of my pets…
I submitted 3 claims for 3 of my pets on the same date. One claim was processed right away, however, the other two claims are still processing. Just wondering why. Each claim was just an annual check-up, etc.
Insurer: MetLife
By: Catherine Brannan
Your website is too difficult to…
Your website is too difficult to navigate.
Insurer: MetLife
By: Donna Banks
Super easy to submit a claim
Super easy to submit a claim! Short and sweet!
Insurer: Embrace
By: Terry Haney
Filing a claim was pretty straight…
UPDATE- Claim was approved im ONE DAY!!! WOW...I'm impressed! Filing a claim was pretty straight forward and smooth... Looking forward to getting our claim paid out timely...
Insurer: Embrace
By: Robert E Linville
Takes too long to get your reimbursement and I've been declined reimbursement twice!
Takes too long for reimbursement. I was NOT made aware that you can use ZELLE on their app. to.be able to get reimbursed much quicker! I wasted a lot of.time attempting to FAX, both my DVM BILL and found out.after weeks of waiting that METLIFE REQUIRES a SOAP NOTE from the DVM, which most Veternarian Offices don't provide without asking for it do to MetLife's Claims Policy. Also, I had purchased most of.my puppies from PAWRADE and found.out over a year later that all my dogs are considered in the Bull Dog Family and they took.my Payment of an additional $250 for a 10 year of.a HEALTH GUARANTEE of your puppy and it took a mortality of one of my puppies from a personal tragedy, to find out that my expensive FRENCH BULL DOG and my BOXER were EXCLUDED from their 10 year health guarantee as I was told by PAWRADE's 10 YEAR HEALTH GUARANTEE.
Insurer: MetLife
By: Steve Freese
Poorly handled claims
The last two claims were handled incompetently causing unnecessary back-and-forth emails which delayed the reimbursements.
Insurer: MetLife
By: Jocelyn Soriano