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Pet parents across the U.S. and Canada have left over 219,744 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Doubled rates Hidden coverage change details.
They recently more than doubled my monthly premiums so I called and made changes to lower my premiums. Less coverage, bigger deductible. They wouldn't refund any $ for that first month so I figured we had same coverage for that first month any my portal still showed my pet at $100 deductible with 90% reimbursement. New details start 6/3. Well......nope. In a recent claim, they took out the higher deductible and reimbursed at lower rate for my pet's ear infection without giving me a refund of any of the larger premium for May. Their own portal still showed my old deductible and reimbursement rate for this month but when I called I was told too bad. Nope you get lower coverage immediately when you change anything to lower your rates but we still keep your extra money for the first month, Their EOB was totally wrong also. Showed 90% reimbursement rate but they didn't use that. They also didn't show any deductible taken out nor did they credit it on my pet's portal. This feels like stealing from your loyal client customer base. The agent today when I called said there is language in the portal stating this will happen when you make changes. Buried with lawyer speak no doubt. Oh and the notice of my much larger premium arrived in my email AFTER my renewal date.
Insurer: ASPCA
By: Morgahn Grey
Quick and easy reimbursements
Quick and easy reimbursements! App so easy to use!
Insurer: Spot
By: Mary Kramer
My experience with MetLife Pet…
My experience with MetLife Pet Insurance was positive. It was easy to upload the document and to track the progress of my claim. Filling out a claim was very simple and reimbursement was processed quickly. Also, don't have to worry about mailing my monthly payment as my bank account will be debited automatically.
Insurer: MetLife
By: customer
First claim was approved without issue…
First claim was approved without issue and received check promptly!
Insurer: Spot
By: David Christofalo
Great customer service
Had a price increase in my area, called customer service to explain - I spoke to Jennifer E who was absolutely amazing at explaining, and helping me resolve my issue. I have never trusted insurance before I spoke to her! Thank you Jennifer! Will be staying with Fetch
Insurer: Fetch Canada
By: customer
During these difficult times
During these difficult times, Healthy Paws has provided superior service. Everybody knows that during a pets final stages aside from the grief, medical expenses can be daunting at times. HP as made the financial part manageable with the friendly and quick service. Thank you.
Insurer: Healthy Paws
By: Karim Fernandez
Easy Process
Submitting the forms was very easy. Even after the forms were submitted, MetLife was able to open multiple claims per corresponding documents. I was kept up to date on the whole process and was reimbursed the same day the claim was approved. Great experience.
Insurer: MetLife
By: Anthony
Very disappointed with this company
Very disappointed with this company. I’ve been with them for 6 years and now they charge 185.00 a month and deductible of 750.00 and only 60% back when it used to be 80%. Go with a Canadian company this one is shit now. Don’t waste your time. It’s a run around and not worth the insurance anymore. I can’t change because of pre-existing health and it’s so shitty. Don’t do it. I started with paying 70$ a month now it 185.00 a month. Horrible and they make the choice they keep what they want to. If I can save another family money I will. Not worth it anymore. Years back it was fine not anymore.
Insurer: Fetch Canada
By: Maggie Johnston