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Pet parents across the U.S. and Canada have left over 218,721 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The insurance is great but check for wait times
Overall the insurance is great with the coverage and price being better than other plans. However, you have to be very mindful when signing up to be sure there is no wait time for any component going into effect. When I signed up for two of my cats there was no wait time but when I signed up my 3rd cat there was a wait time for illness and I did not fully understand the implications which meant that anything the vet noticed at the initial exam (in my case the cat had diarrhea and a possible heart murmur) was considered preexisting and will never be covered. This has resulted in them excluding reimbursement portions of standard biannual tests including fecal exams (which are part of a test package of blood and fecal) from my claims. Also, while the customer service reps are empathetic it’s better to talk to a manager when trying to resolve claim issues. Jess has been more responsive and helpful than others.
Insurer: MetLife
By: Cleopatra Raissi
Quick to respond
Quick to respond! I couldn’t ask for a better pet insurance.
Insurer: MetLife
By: Cyndy Mounts
This the worst Insurance ever
This the worst Insurance ever. I submited a claim in July and I didn t receive any response from them i call 5 times about my claim, i had to do his work and ask the Clinic for the history to send it to them because they didn t do it.After 4 months I kept paying $70 every month, and they never solved my problem.
Insurer: Embrace
By: Marcela Carballea
Ruby’s review
Excellent experience with our vet and the wonderful staff at Claremont vets. Prompt reimbursement from Pets Best. Our dog is doing very well.
Quick payment
Quick payment. Explanation of allowable clams.
Insurer: Pumpkin
By: Harold Bryant
Easyclaim processing.
Very easy and fast claim processing.
Insurer: Embrace
By: Steven
Good coverage, but not transparent about rising premium
I like that you're clear about reviewing claims and which claims will be covered, I've had a great experience in that regard! But I don't get notified when the premium rises. My premium increased over the past two years and I don't really know what to expect in the future, and I'm not notified when it happens. Also, the app is horrendous. I can't look at my updated policy packet!
Insurer: MetLife
By: customer
Happy with Overall Experiences!
We are very happy with you prompt responses and communication with the claims we have submitted! Thank you for making the process easy!
Insurer: MetLife
By: Kathy C
I always have prompt and friendly…
I always have prompt and friendly feedback on my claims. Fair assessments have been done.
Insurer: Pumpkin
By: Janet
Pup is grateful
Great company and pays in a timely manner. So grateful to have this insurance for my pup.
Insurer: MetLife
By: Karla Duncan