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Always prompt
Always prompt, accurate with an outstanding customer service!
Insurer: Trupanion
By: Olesya
All was fine except for diagnoses
All was fine except for diagnoses. Tooth infection leading to poison surging through Bailey's body over the medium term is serious. It is not wellness or cleaning procedure. Yet you offer no diagnoses for this. Only dental diagnoses would be more considered under wellness coverage which this is not.
Insurer: Embrace
By: Jenny Jones
I had a pet emergency and unfortunately…
I had a pet emergency and unfortunately lost my boy. Metlife covered his cremation and sent a nice card to our family. Reimbursement for the hefty costs were timely and the staff are incredibly kind.
Insurer: MetLife
By: Rene Kreitlow
Takes to long to process claims,
Takes to long to process claims, sometimes quick sometimes to long, they take my monthly payment quick, I want my reimbursement quick
Insurer: MetLife
By: Ed Senko or Nicole Joseph
Amount of time to settle my claim
I didn't like how long it took for my claim to be settled. I did like that once it was settled I received reimbursement quickly. I did chat with a representative as well and they were helpful.
Insurer: MetLife
By: Lynne
Just Great
Just Great! I was undecided if a pet insurance was worth it, but it has been the best experience! Easy to do claims and quick turnaround!
Insurer: MetLife
By: Carmen
Disappointed in your company
When I first chose your insurance for my pet I had no problems. Claims I submitted were processed and paid promptly usually within 2 weeks. For the past year I’ve had nothing but frustration and aggravation dealing with your company. I submit my claims for my cats UR prescription cat food monthly as I have for the past couple of years and after waiting weeks I get an email I have information missing. Usually my cats name and line item on the invoice. The invoice has always listed my cats name, Shrimp and the line item which is a case of prescription UR canned food. I submit the same invoice again, noting my cats name and order, wait another couple of weeks and receive another email telling me I am missing that information again. All in all it takes months of back and forth and sometimes phone calls to finally get my reimbursement. In the meantime I am purchasing more cat food, submitting more claims and going thru the same aggravation. You definitely need better trained employees because I couldn’t make the information any clearer when I submit claims
Insurer: MetLife
By: Nick
Franklin was very professional and…
Franklin was very professional and extremely knowledgeable and helpful
Insurer: Nationwide
By: Meghan Merkel
Always great to work with
Always great to work with
Insurer: MetLife
By: Rhonda AKERS