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App is very easy to use
App is very easy to use. Updates give a clear understanding about what is being processed.
Insurer: MetLife
By: Nicole Tucker
Falsified my dogs breed, increased my premium
They changed their billing and now use an outside company so there's a minimum 3% surcharge on top of your monthly premium if you use a credit card. They want you to link your bank account to this unaffiliated company to avoid the surcharge, which is a huge no for me considering they falsified her breed on their own and increased one of my dogs premium an additional $100 a month. They changed my dogs breed, despite a letter from her veterinarian saying she is not the breed they changed her to, without my consent, which increased her monthly premium to an additional $100. They refuse to refund me the money they overcharged me. I had to have my vet write another letter clearly stating her breed, despite them having her current veterinary records with her correct breed listed on them. This company is one of the worst pet insurance companies around and I would never recommend them Healthy paws- I am not giving some random company a direct link to my bank account. That is absolutely insane. I signed up with your company, not the ones you contract with. And considering how you randomly increase her rate almost 100 a month, there is 0 chance im giving you access to my bank account. You can attempt to justify it any way you want, it's still deceptive and Im not the only one that has a problem with it based on reviews and what people say on social media. Now that my dogs had some claims, im stuck with your sub par company. My dogs name is Lottie. Ive spent more time on the phone with your reps regarding you guys changing her breed on your own than any other company or person in my life.
Insurer: Healthy Paws
By: Marisa
MetLife Pet Insurance
Great experience with MetLife. Customer service is always pleasant and knowledgeable and my claims are being paid in a timely manner
Insurer: MetLife
By: Sanda Lupulescu
Easy to navigate website
Easy to navigate website. Prompt confirmation of claims and quick processing.
Insurer: MetLife
By: GODFREY
Easier and quicker than I thought to…
Easier and quicker than I thought to get claim reimbursed. Customer service was very helpful.
Insurer: MetLife
By: customer
MetLife does a good job.
MetLife does a good job of making the filing of a claim easy. Sometimes the need for SOAP notes is a little uncalled for, such as a simple yearly exam or a dental cleaning with no complications. They fall short in communication when additional information is needed, for example I did not submit SOAP notes once and they let the claim sit with no action and did not email me to tell my why the claim had not been paid. Also, sometimes it takes a little longer than I think it should to process simple claims. I am extremely grateful I got in on their plans during the 100% coverage availability, I really wish they could offer it again and it would clearly set them apart from other companies.
Insurer: MetLife
By: David Echols
Great very clear and transparent with…
Great very clear and transparent with getting my pet care!
Insurer: Nationwide
By: Kaelen
Very professional and friendly staff
Very professional and friendly staff
Insurer: MetLife
By: Maureen Stramka
Very pleasant
He was very pleasant and real easy to talk to and he was very understanding,about my situation.
Insurer: Nationwide
By: Jennie