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Healthy Paws saved my puppy's life
this is an amazing company that is willing to go far and beyond what you would have expected from them. Thank you for everything!
Insurer: Healthy Paws
By: Michael
Fantastic Experience - Great Customer Service, highly recommend Healthy Paws
Recently our 3-year-old Yorkie mix ruptured a disc, and had to undergo emergency surgery. Not only was this emotionally stressful the vet bills added up quickly and it would have been very difficult had we not had pet Insurance with Healthy Paws. We just wanted to get him though the surgery regardless of what was covered, or not covered, and then we’d submit the claim to Healthy Paws and see where the chips fell. I was shocked at how fast and seamless the process went from claim submission to us receiving a direct deposit of payment. Total process took less than 1 week, and this was a very large vet bill, close to $8000. Furthermore, they actually followed up after the procedure to see how he was doing. It’s going to be a long, stressful recovery but knowing we have Healthy Paws in our corner takes a part of the stress out of the equation. Hands down the best customer service I have ever received. This was a freak accident that could have happened to any pet owner, and if you don’t believe me stop by your nearest emergency pet hospital and take a look at the crowd in the lobby. I am telling everyone I see walking dogs, or that I know have dogs/cats about our experience and strongly suggest they invest in pet Insurance, and trust Healthy Paws. It is a small investment for the peace of mind. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Steve
Unbelievably great customer service!
I can't say enough great things about Embrace's customer service. My dog unfortunately ended up at the Pet ER (prior to having insurance) and by the time I submitted my first claim the server at the Pet ER had been down and they were unable to access my dog's records AND they had no details on when it would be up and running. I was so frustrated and nervous that if those records were gone for good, I'd be screwed out of pet insurance for my dog. But, I spoke with the customer service and they offered to contact Pet ER as well as my primary vet to check for any records and I'm not sure how they got them, but later that day, my claim was covered! So incredibly thankful for their patience and time to take care of my issue.
Insurer: Embrace
By: Colleen
The best pet insurance!
I’m amazed at how easy and quick healthy paws were when my dog tore her acl. I couldn’t have had a better experience with them and not to mention the peace of mind knowing that within a week I was fully reimbursed!! Unheard of! Thank you healthy paws for caring about my Fur baby! They even followed up with an email to check on her recovery:)
Insurer: Healthy Paws
By: Lydia
It's been so great.
It's been so great. Every time there is a health issue with the pup, i submit paperwork, or give a call in advance knowing there will be a big cost, and they are quick to respond and provide feedback. They always pick up calls with minimal waiting. I couldn't ask for a easier process. I wish it was like that for human healthcare.
Insurer: ASPCA
By: Andrew F
Welcome to the AKC Pet Insurance family? Really? Which family?
"Welcome to the family". That is what AKC Pet insurance tells its customers when they sign up. Our experience with this insurance company has been anything but a family experience. Family member care for each other. In our case, this company only cared about its ability to not cover medical treatment. We have a Labrador puppy. She is 7 months old. When she was 4 months, she injured her left front paw playing with other dogs in the park. The vet we used to go to, told us to give her some pain killers, rest her and to make sure she would not eat too much. It turns out that her growth plates were damaged and she started developing what is known as elbow dysplasia. A couple of months later she injured her left front paw again. We went to AMC in NYC, probably the best veterinary hospital in the country. They have been running tests to determine the extent and the origin of our dog's condition because they have been puzzled by this injury and unable to determine whether it was caused by trauma or by a genetic condition, or by a combination of both. For full disclosure: we know that Labrador retrievers are prone to elbow dysplasia and we are ready to accept their diagnostic if they determine it was purely genetic. AKC Pet insurance did not even wait for the exams to be completed. They decided it was genetic and denied all the claims. So basically, their position is that they know better than specialists. Or they put your pet in an Excel spreadsheet and consider it as just a cost they have to minimize to increase their profits. One last thing. Be careful if you have a Labrador or a large dog: elbow dysplasia is not even mentioned as such in the contract they send you. It is called osteoarthritis on the letter z of all the exemptions they include not to cover your pet. We hope our experience can be helpful when you make decisions whether to buy insurance from this company or not. Looking back we should have listened to the warnings we had read on this website.
Insurer: AKC
By: Jean-Cosme
Impressed
Wasn't sure that I needed pet insurance, but I have too cockapoos and they both got sick within a week of each other and the pet insurance was saved they family budget. It was the best decision that I could have ever made. I tell everyone I meet about FIGO insurance and how it saved they day! I strongly recommend every pet owner get some coverage.
Insurer: Figo
By: Mike
Best pet insurance--ever!
I wish I would have found Nationwide pet insurance first. I had another company before them, and a very poor experience. Nationwide has been very prompt with refunds, the returned amount has been correct every time, and I have always had a good experience when I have called. They have been one of the best companies I have ever dealt with. Thank you!
Insurer: Nationwide
By: Cindy