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Pet parents across the U.S. and Canada have left over 215,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great product, great service and now much improved payment turnaround time! Thanks!
I don't know what has changed, but what used to take 4-6 weeks to get paid is now days to less than a week. That alone keeps me from looking at other insurers options. Submitting the claim is a breeze on the Vitus App, and now payment through CQP, and quick turnaround on same is absolutely fabulous! I don't have to worry about affording and providing care to my fur baby for those emergency situations that add up quickly. GREAT JOB NW PET!
Insurer: Nationwide
By: Terrie
Great Family Investment
Nationwide is always helpful, easy to get information from, and reimburses what is covered under your plan. Straight forward -no surprises!
Insurer: Nationwide
By: Mary
Great fast return when bills are submitted.
Great
Insurer: Nationwide
By: Jennifer
Amazing Customer Service and Prompt Reimbursement for Claims
I have been a Healthy Paws customer for a few years. The claims process is very easy and convenient since I can submit pictures of my invoices via the Healthy Paws phone app. I had not incurred significant pet expenses in excess my plan year deductible until recently. I paid the vet on a Wednesday evening and submitted pictures of my receipt and itemized invoice via the Healthy Paws phone app the same night. The claim was processed on Thursday and I received a direct deposit reimbursement on Monday. Their quick processing time surpassed my expectations! In addition, I received a personalized follow-up email from Healthy Paws to check in on my pet. Worrying about a sick pet is stressful enough. I did not have to worry about the financial burden of the ER bills thanks to Healthy Paw's efficiency in processing my reimbursement.
Insurer: Healthy Paws
By: Angie
Claim Process Cumbersome
customer service is great. I typically have to call each time I want to submit a claim because something either isn't clear or I can't find information online. The claim process really does need improvement. The online form submission didn't work and the whole "form" process is old and should be updated to an online form and then attach the bills. Also, the need for all the diagnosis codes, etc should not be for me to complete; it's too complicated and time consuming for the customer. The vet bill should be enough information. The overall process is cumbersome, complicated, involves too much time and too much information. Thank you, Chris
Insurer: Nationwide
By: Christopher
I am very impressed with the turnaround time on Claims submitted
I had looked at a few Pet Insurance companies and based on what was offered and friends recommendation I chise Nationwide. I am very impressed with the turnaround time on Claims submitted.
Insurer: Nationwide
By: Natalie
Best Decision for Our Pets
We have Healthy Paws insurance for all four of our pets - two dogs and two cats. Filing a claim is VERY easy (especially if you use the app) and reimbursement for services is very fast. We have had nothing but POSITIVE EXPERIENCES from Healthy Paws for every claim we've submitted. It was clear from the beginning what was covered (and what wasn't). For us, we wanted insurance to cover any major illnesses or extensive ER visits - we knew that checkups, dental cleanings, vaccines and pre-existing conditions would not be covered. If you've ever taken a pet to the ER vet, then you know those bills add up quickly! I can't say enough good things about having this insurance for our animals! It allows us to make medical decisions for our pets based on what is the right treatment for them, and not based on how much it costs. Our 6 year old dog was diagnosed with a brain tumor last year, and because we had pet insurance, we were able to give her the care she needed to make a full recovery...a year later she is living life like a puppy - full of energy, happy and healthy. Thank you, Healthy Paws, for making it possible for us to give our pets the care they need and deserve. I'm recommending you to all my pet friends.
Insurer: Healthy Paws
By: Christa
Thank you nationwide
Eases with claims,,pleasant customer service and quick turnover!
Insurer: Nationwide
By: Debbie
This insurance is great!
This has been great insurance to have. It is expensive but has been worth it with two puppies.
Insurer: Nationwide
By: Janet
Great service
Love having pet insurance, I wish you had an option for pet dental.
Insurer: Nationwide
By: Sunitha