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Pet parents across the U.S. and Canada have left over 209,864 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very fair with all the claims I have…
Very fair with all the claims I have sent in. I am getting another purebred and will do the same.
Insurer: AKC
By: Linda
Denial of Claim
Bought my Golden Retriever puppy two years ago from a pet store. After taking him home noticed a rash on his stomach, and after contacting the store i was advised to take him to a vet. Vet said my puppy had a rash from the bedding and it would resolve totally in several days. A month later, I purchased a policy from Pets Best. Last week my now two year old developed a rash along the side of his face. Took him to the vet, received med, and rash resolved. Submitted claim to PetsBest. The denied claim based on the "prexisting condition" exclusion in their policy. Just about everything can be excluded under PETSBEST policy: "PRE-EXISITING CONDITION: Any Condition for which a Veterinarian provided medical advice, the Pet received treatment for, or the Pet displayed signs or symptoms consistent with the stated Condition prior to the effective date of a Pet insurance policy [Policy Effective Date] or during any Waiting Period".
Insurer: Pets Best
By: Sonny
Excellent customer service.
I was very pleased with the quick response I got when a claim was put in for our Golden Retrievers C Section . She had thirteen puppies and complications before and after her C Section. We were not sure she or the puppies would survive but she did and 10 of the puppies. I was glad that I didn't have to worry about the bills since I have the best insurance on her.
Insurer: Nationwide
By: Karen
Exceeded My Expectations
I got a new puppy so I decided to get pet insurance for him. I have been a dog owner for 40 years but never had insurance before. I did lots of research and chose Healthy Paws. I am so so glad I did. He had an ER visit for repeated vomiting and then surgery for a possible bowel obstruction. Through all the stress of being worried for my boy, one less worry was how to pay for all of it. Healthy Paws paid their portion of the bill without hassle, even when he had to be put under again to repair the incision. I and my pup thank you, Healthy Paws!!!!!
Insurer: Healthy Paws
By: Josie
I am telling everyone about how great Trupanion is.
So thankful for Trupanion. My Casey has allergies and needs monthly and weekly shots. Our last doctor visit was $660 and I only had to pay $110. I have been telling everyone and suggesting Trupanion to them.
Insurer: Trupanion
By: Susie
Really fast reimbursement
Gage's visit was just for vaccinations he was due for. I was surprised at how quickly the reimbursement was received. Nationwide kept me informed on the progress of the claim. My only problems was finding the claim form for submission by mail, and the need to register an account to "claim the money".
Insurer: Nationwide
By: Kathleen
Quick turnaround
Love the fact that I can use the app to submit claims. Makes it much more easier and quick to get reimbursement if it qualifies.
Insurer: Nationwide
By: Lisa
Nationwide pet insurance helps Scooter with his dental cleanings.
Happy that Nationwide is able to help me cover the costs of the very expensive dental cleaning and work that Scooter has needed. I would recommend everyone with a pet to get pet insurance to help get their animals the best care they deserve.
Insurer: Nationwide
By: Stefanie
Very glad we chose Nationwide
Everything was very easy to do.
Insurer: Nationwide
By: Suzanne
I'm very pleased with this insurance for my dog.
Very happy with insurance. Haven't really had to use customer service so not fair to rate them and not sure what is meant by ease of claim rating. Seems claims are being processed and paid more quickly recently which is a plus.
Insurer: Nationwide
By: JoAnn