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Pet parents across the U.S. and Canada have left over 209,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fair and simple
My cat made a couple of expensive visits. Claim took 15 days, fair and easy
Insurer: Nationwide
By: Sandra
pay the monthly premiums expect no reimbursement
Every year they re-new their coverage and if your dog has a condition that requires more treatment forget it.
Insurer: ASPCA
By: Thomas
willingly accepts claims will not reimburse
worst insurance company on earth
Insurer: ASPCA
By: Thomas
Speaking in circles
My experience with Pets Best had up to now, always been excellent. Therefore, I expected the same when I filed my latest claim this month. I was still OK when about 5 days later I received an email stating that there was a delay in getting to my claim and that Pets Best strives to have claims resolved within 5 days but there was a higher than average volume of claims which was slowing things down. So now that it has been 2 more weeks from that email, I called Pets Best to see what was going on. The representative who took my call stated that my claim was undergoing a review process and the time frame is 30-40 days!! OK, this is news to me. I did not get a satisfactory answer upon further questioning. I received responses such as: "...maybe for cancer conditions there are a finite number of reviewers and this might be what the hold up is...", and "...all I can say is there is a 30-40 day pre-processing time which means you may not hear anything until Sept 11th to Sept 21st". When I asked how long it would be AFTER the "pre" review/processing before I would know about my claim being resolved, I was told between Sept 11th and Sept 21. That doesn't make sense because that is supposed to be the PRE-review/processing time, so how could the real review/processing time be completed at the same time as the PRE-review/processing time? My opinion of Pets Best has gone down more than a few notches.
Insurer: Pets Best
By: Holly Hayataka
So far all has been fine with the claims
all has been good so far, wish the response was a little faster but its ok. Would recommend to any animal owner
Insurer: Nationwide
By: Jimmie
Don’t bother looking anywhere else!
There honestly aren’t words to describe this insurance company. I never thought I’d say that in my life, but I really mean it. We have 3 dogs insured by them, all who developed extremely expensive special needs after being rescued (blood disease, tumor, cataracts, diabetes, hypothyroidism, pancreatitis, chronic eye issues in all three, honestly, you name it...), and they’re bills have easily surpassed $100k over the past 6 years, but any pet owner knows that they’re basically children, and treating these issues wasn’t an option for us. Rather than fighting tooth and nail over coverage, Healthy Paws called and emailed us along the way with genuine concern about how they are doing. They ask for pictures to post in their office. They sent us a tiny painting of our dog after we weren’t sure if he was going to make it. No questions asked, their issues were covered time and time again. I would pay 5x what I am for the same service and coverage. Another company could hand me a gold bar, and I would stick with Healthy Paws. They genuinely care, and want your pets to continue being healthy members of your family, no matter what.
Insurer: Healthy Paws
By: Lisa
Pets Best responds quickly
Pets Best has responded quickly and to my satisfaction to every inquiry I have made since I began my association in January. I have been very pleased with the service.
Insurer: Pets Best
By: Dexter Brewer
They care about you until you actually submit a claim
I do not recommend healthy paws. I’ve always loved them until I’ve recently actually had to submit a claim. They asked for additional documentation before they could complete the claim, so I sent them everything they asked for. They then just continued sending me emails saying I was missing documentation and every time I emailed back with the same documents they never answered my emails. I emailed and called their customer service line too and never heard from anyone. Then I got an email today saying my claim was closed because of not receiving the documents they were asking for
Insurer: Healthy Paws
By: Ashley
Terrible Terrible Terrible
Terrible rude condescending people . Worst service possible. Takes forever to pay claims..STAY AWAY. It seems they only post the five star reviews ????
Insurer: Trupanion
By: Steve
So good!
So nice to know Nationwide has my back... and Lola’s!
Insurer: Nationwide
By: Joan