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Rejected first claim due to pre-existing SYMPTOM (dog threw up once) - Zero customer service available
This company gladly took my monthly fees however the very first claim they rejected due to seeing a previous vet visit where my dog threw up. They called it a pre-existing SYMPTOM which isn't described in their policy at all, in fact the vet visits revealed my dog was healthy before I started with this company. Cancelling service is a huge hassle, you can't do it online. I emailed 5-6 times, logged the request through the website and still no response however when the time came they certainly charged me again. Currently on a 45 min hold hoping someone actually works at this company. Apparently they have not figured out how to work from home and use the current COVID situation as an excuse to reduce their staff.
Insurer: Pets Best
By: Brian
I highly recommend Trupanion for pet…
I highly recommend Trupanion for pet insurance. The customer service is top notch and always helpful. Submitting a claim is easy and the payment is quick!
Insurer: Trupanion
By: sherry
My cat’s claim was handled quickly and…
My cat’s claim was handled quickly and they covered almost everything! Getting this insurance has helped me more than I thought it would.
Insurer: Pets Best
By: Paula Bryant
i feel so at ease knowing of have you to help me with my pets needs and payments.
thank you thank you thank you
Insurer: Nationwide
By: Tony
when they're sick - it's pricey
My cat is currently in the process of being diagnosed. IT IS expensive going to the vets and ERs.. It was the main reason I got pet insurance - for when something hits, I'll need coverage. Everything has been so exhausting, stressful, and scary. The exception is trupanion. I submit my bills, and there are zero surprises. It's so appreciated - thank you.
Insurer: Trupanion
By: Ashley
Prudent
Lots of features included compared to other companies
Insurer: Prudent Pet
By: Jonah
Fairly straightforward and easy
Fairly straightforward and easy. I think we made the right choice for our pup and family.
Insurer: Spot
By: James Richardson
easy and efficient
Wow! Dear Trupanion, thank you thank you thank you for your prompt attention to my claim. My sweet little pup had major surgery and that (in and of itself) is so stressful -- but submitting/filing claims was easy and your attention to the claim QUICK and then next day my coverage was in my bank account. WOW. Particularly during these stressful times, this was just the ease that I needed. THANK YOU!
Insurer: Trupanion
By: peg
Easy and quick to set up
Easy and quick to set up! I shopped around for a while before signing up with prudent pet as they had the most to offer for the best price.
Insurer: Prudent Pet
By: Chantal