215,812+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,812 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very easy to file claims and quick responses.
It is very easy to file claims and FIGO has quick responses. I had to submit a claim because my pup was having some back pain (being a silly pup ran into something). The filing and reimbursement processes went very smoothly.
Insurer: Figo
By: Sarita
Unprofessional Conduct
My 9 month old goldendoodle stopped eating and was very ill, the vet sent her to the animal hospital for emergency surgery and unfortunately I had to wait in the waiting room 1pm-6pm and by the time they told me the $7500 price tag, you were closed to call and ask about my coverage. I could not afford to agree to the 8pm surgery but they offered to call Nationwide and verify I had coverage and if they could at least verify an active policy, they'd do the surgery and I could call in the morning about the benefit details. They called. Your representative told them my policy was in danger of being cancelled. So, she came back to say they couldn't do it. So my pet suffered another 24 hours until I could start the process over again and find a new hospital. The policy was in fact in force and paid for another 30 days of the current date. This information was not provided. So, false information was given (confidential information actually because the answer to the question was "yes, that policy is active if you operate today") and it caused me severe stress for me and my animal. I followed up with a call the next day and updated my debit card which had changed. There never was one single day that policy wasn't paid. AND I had not been notified by email or phone or anything. They said that takes 2 weeks as they attempt the card again before they notify the policyholder. Well, why are they telling anyone else before me? This had a very negative affect upon me and is NOT why I bought insurance in the first place. I bought it because I cannot afford an unplanned expense. If the vendor is willing to work with me, your people shouldn't try to sabotage my getting help. I would like someone in management to call me. 512.921.2374.
Insurer: Nationwide
By: Dana
Great Customer Service
Recently, we had to bring my Shih Tzu to an Emergency Vet. When I got home from work, he would not walk and just moved his head from side to side. From there, I saw my regular vet the next morning and was then referred to a neurologist. I had each doctor send an insurance claim in to Healthy Paws who immediately processed my claims within days of each visit and expect to receive our reimbursement soon. I had opted for insurance six years ago that has a $500 deductible and 90% reimbursement so the majority of our bill is being covered. It is wonderful to have such a fabulous pet insurance company behind us; sending us notes not to worry about the claims as they will process them and to focus on my dog. We have been able to focus on our pup with no worries whether the claim was being handled or not as we received constant updates on the status. We love Healthy Paws Pet Insurance and will continue to use them as our provider for years to come.
Insurer: Healthy Paws
By: Darlene
Excellent Customer Service
Recently, we had to bring my Shih Tzu to an Emergency Vet. When I got home from work, he would not walk and just moved his head from side to side. From there, I saw my regular vet the next morning and was then referred to a neurologist. I had each doctor send an insurance claim in to Healthy Paws who immediately processed my claims within days of each visit and expect to receive our reimbursement soon. I had opted for insurance six years ago that has a $500 deductible and 90% reimbursement so the majority of our bill is being covered. It is wonderful to have such a fabulous pet insurance company behind us; sending us notes not to worry about the claims as they will process them and to focus on my dog. We have been able to focus on our pup with no worries whether the claim was being handled or not as we received constant updates on the status. We love Healthy Paws Pet Insurance and will continue to use them as our provider for years to come.
Insurer: Healthy Paws
By: Darlene
fast claims
I put in a claim for veterinary treatments that my JB had this year - the claim process was easy and the reimbursement was quick. thank you.
Insurer: Nationwide
By: catherine
Puppy happy and healthy
Thank you for your support. With 5 vary active Golden Retrievers it is comforting to know we have Nationwide health insurance protecting them. We have been very pleased with your responsiveness to all our claims.
Insurer: Nationwide
By: eric
about Bandit and pet insurance
My Baby is doing better, thank you for asking :-). About the pet insurance, I can't believe I didn't do this sooner, I have no complaints, I am just happy with the insurance, and the easy way to submit a claim and how fast I get my reimbursement check.
Insurer: Nationwide
By: Daisy
Improved Turn around time
So glad the processing time has improved over the year. I love that you can chat with a veterinarian on line for help.
Insurer: Nationwide
By: Sue
Claim was paid very quickly!
Nationwide Whole Pet has been great! My dog was hospitalized and got the tests and care he needed without my worrying about costs. Claims are paid quickly.
Insurer: Nationwide
By: Ann