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Pet parents across the U.S. and Canada have left over 215,717 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Definitely an Improved Experience
My first couple of claims with Nationwide didn't go that well as far as processing time goes. It took over 3 months to have 4 or 5 claims processed with a lot of back and forth between the pet insurance and my vet. Turns out most of them had landed in a que which the claim team wasn't aware of. My experiences with my last several claims have been much better! The processing time has only taken around a week which is greatly appreciated by someone who needs claim reimbursement right away for other bills. The only thing that I would say is still a little trifling is how specific I have to be with each claim that I sent in. I sent in one without the policy number referenced in the subject line and because of this it hasn't been processed for 2 weeks now. The frustrating thing is that policy number and literally all information on diagnosis and history are on the attached claim form and in the body of the email. This means that if someone from the claim team would just open it up they would have everything they need, but since it's not in the subject line the claim isn't being processed. I'll have to call them to have the claim pulled and processed. It's just little things like that which are frustrating. Overall my whole experience with Nationwide Pet claims has greatly improved!!!
Insurer: Nationwide
By: Taylor
So glad to have you!
Could not be more thrilled to have this coverage! It really came in handy and real relief knowing the costs were offset by having you by my side!
Insurer: Nationwide
By: Brian
They are the best!
9 days in hospital, 3 blood transfusions, medication for immune mediated hemolytic anemia. Without treatment she would have passed away in 4-5 days from a blood clot red blood cells were clumping. Was told it would be expensive to treat we were glad we had the choice to say treat her. Claims were easy to do they kept in touch with meds I needed to collect all her medical records someone always got back to me in a timely manner. Rates are good, can choose your deductible and what percentage you want reimbursed. I have been recommending them to family and friends!
Insurer: Healthy Paws
By: Sheryl
Insurance you can count on
I have 2 dogs on Nationwide pet insurance and soon will add a third. Applying for coverage is extremely easy and reimburse quick and fair. Everything an insurance company should be!
Insurer: Nationwide
By: Debra
Nationwide is the best pet insurance!
You guys are amazing! You make it very easy to file a claim and response time is excellent! I really appreciate all you do and your service is worth every penny!
Insurer: Nationwide
By: Alexis
There when you need it
I have always wondered if the expense was worth it, until my dog, fairly healthy, experienced some major health issues over a period of eleven months that eventually took her life. The knowledge that she had health insurance, that I had assistance that would allow me to make decisions without having to consider cost, really helped during this very stressful and difficult time. When I had to contact Customer Service, the representative was fantastic, supportive, compassionate and sincerely empathetic.
Insurer: Pets Best
By: Mona
Deb Olson
I am blown away! Unbelievable claims processing. I researched for a year before deciding on the breeder to purchase another rottweiler. He is an amazing dog from an amazing line of champions. Unfortunately he was diagnosed with hip dysplasia. Which entails rehab and visits to his vet. You have never waivered in paying his claims. I am forever grateful. Thank you.
Insurer: Pets Best
By: Debra
Positive Experience
Our little dog ate something in our yard that made him very sick with non stop vomiting and then bloody diarrhea. It started in the middle of the night on a weekend so we had to take him to an emergency 24hr hospital and then to his regular vet. The cost with meds, x-rays, blood work and care came to over $1200. We had some of our deductible left but once that was satisfied Pets Best paid out 90% of the total bills no questions asked! We were so grateful and pleased with their service. They provided a complete breakdown of of the payment which made it very easy to understand. We couldn't be happier with our choice of an insurance plan for our pup. Thank you Pets Best!
Insurer: Pets Best
By: Sandra
PAID
First time I filed a pet claim, so I didn't know if it would be a hassel -like "human" insurance, where they don't want to pay. However, they paid, filing claims is easy online. Only complaint is that processing the claim was over a month. They did send an apology email about having too nany claims and not enough processors. Still, they were a great help to me when my puppy hurt his tail. I think a few of the bad reviews are due to the client not reading what the policy covers. For example they are very clear that they do not pay for ligament strains due to accidents.
Insurer: Pets Best
By: Diana
Great Insurance with Trupanian,
you always take great care of my Gracie, thank you
Insurer: Trupanion Canada
By: Patricia