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Recent claims issues
Before this past month, we were highly satisfied with PetsBest and I went so far as referring others to this company for their pets. Our previous claims' turnaround time was 2-7 business days, for 2 years. Imagine my surprise when a window of more than triple that appeared, after a 20% increase in our premium the month before. The LiveChat feature also appears to be down at this time (perhaps due to the overwhelming number of clients in the same position). Please tell me when we can expect a return to normalcy and fast processing by your company. And if the answer is unknown, you will continue losing customers. P.S. I'd rather receive no reply than a copied and pasted: We apologize about the delay. Your claim and your pet are important to us. This isn't normal for our company to take this long, and I promise it is not intentional.... etc.
Insurer: Pets Best
By: Lauren Byrne
I feel supported in taking care and love of my animals
Best insurance plan I have. They are quick, easy, and very attentive to the emergency needs of my animals. We feel very well supported.
Insurer: Nationwide
By: Dominic
Fast reimbursement
The claim app is very easy to use. Claims are paid very fast
Insurer: Nationwide
By: Jenny
So glad I have Nationwide Pet Insurance
Every claim I have submitted this year, wellcare, illness, or accident, has been processed quickly. When payment is due the direct deposit option is great.
Insurer: Nationwide
By: Lynne
Great service and fast reimbursement.
Fast service and reimbursements are easy via the app. Wish it would cover spay/neutering.
Insurer: Nationwide
By: John
Excellent Response Time
You guys are so fast it’s very comforting
Insurer: Nationwide
By: Tim
Peace of Mind
Peace of mind knowing my GSD will always receive the best of care for a long and healthy life.
Insurer: Nationwide
By: Debbie
Nationwide is a great insurer
Fast and efficient service with a caring staff.
Insurer: Nationwide
By: Mary
Thank you
Great service.....very easy to under realities of the plan. Turnaround time for reimbursement of payments was more than reasonable. Ability to fax invoices in for processing was a huge plus.
Insurer: Nationwide
By: Dave
Awful
UPDATE: They always reply "we are growing so fast, that's why claims are taking so long to process". You know what fast growing companies do to solve that problem? They HIRE MORE PEOPLE!!! You have been peddling this lie about growing so large since November 2019. Are you telling me you haven't been able to hire any additional people since that time? PetsBest are LIARS and fraudsters. -------- Awful, awful, awful. I signed up with the promise of fast claim processing. Several months into our policy we finally had to file a claim. It's been 32 days and last week they said it would take 45-55 days to process. Today they said it would be 45-60 days. When I check in next week will it be 45-65 days? They say they can't process claims fast enough because they are "growing so fast" - well then they should have the resources to hire a couple more people to process claims. Like others, I would love to change carriers but because of pre-existing condition rules, that would not be possible at this point. Do the best for your pet and AVOID Pets Best.
Insurer: Pets Best
By: John G.