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Exceptional
I only wish health insurance for humans was as professional , efficient, and fast as Trupanion Thank You
Insurer: Trupanion
By: Joel
I spoke to 2 people recently.
I spoke to 2 people recently. One was terrible and the other was very nice. I sent you 5 weeks ago 33 pages of supplements I had ordered for my dog and just found out you covered under his insurance. Since there were so many pages I sent them via snail mail and not via the computer. With covid 19 going on, no one acknowledged receipt of those pages. I have made 3 calls in reference to the reimbursement. The first person I spoke to the other day dismissed me. The second person, maybe Emily said she would look into it. I am very upset, cause now I can't find the original pages. You are usually very prompt and efficient. This time it did not work. I am concerned.
Insurer: Trupanion
By: Robbie
Informative cordial and most helpful!
Informative, cordial and most helpful!
Insurer: Trupanion
By: Ann
It has been a pleasure dealing with trupanion.
It has been a pleasure dealing with trupanion. It's really tough knowing that I am going to lose one of my dogs soon and your reps are so kind and the process does not add to the stress
Insurer: Trupanion
By: Dina
Easy claim process
It was extremely easy to file the claim and get the money. Disappointed that the exam was excluded which made the deductible more than I expected. That seemed unreasonable.
Insurer: Trupanion
By: Barbara
Our pet developed diabetes, You are terr
I've been amazed your quick response to the Vet's office.
Insurer: Trupanion
By: David
Just like all insurance companies.
Just like all insurance companies. There are too many boxes to check before you can use or qualify for a benefit. They don't just pay a claim you must get reimbursed.
Insurer: Trupanion
By: Sandy
Kathleen was wonderfully friendly and helpful.
Kathleen was wonderfully friendly and helpful. She answered all of my questions with a pleasant personality and I am sure a smile on the other end of the telephone.
Insurer: Trupanion
By: Alana