209,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Thank you for the speedy process
Thank you very much for asking the progress of Nunu's dental procedure. He is doing great and recovered fully. Also, thank you very much for the speedy claim process.
Insurer: Nationwide
By: Weilin
Customer service was awesome! Helped explain some confusion with how to file the claim.
There is one area when filing a claim that is confusing. It asks for "Vet diagnosis" - when really it is simply an area to write the nature of the visit - why the pet needed treatment. I wrote the exact terms from the Vet invoice and my claim was initially sent back - "needing a diagnosis". The customer service rep was so helpful - I simply had to write what was going on - my claim was then instantly accepted! YAY!
Insurer: Nationwide
By: Rose
Excellent, Helpful Service
My claim helped pay for 4 tooth extractions, Very helpful with my claim.
Insurer: Nationwide
By: Steve
THANK YOU!!
Madie is going through a difficult time. Shes headed for a leg surgery at the end of this month. Torn muscle. Couldnt do this without Nationwide!!
Insurer: Nationwide
By: Shannon
Honestly, your response time and customer service for my pet insurance is way better than my own health insurance as a human!
Love your insurance and your response times. I would recommend Nationwide to all of my friends considering getting a canine companion!
Insurer: Nationwide
By: Sybil
glad I have this insurance
so happy i have this insurance for my best friend Molly..I have had this insurance when i had my other baby Candy who went over the bridge a couple years ago and when I adopted Molly she got covered by insurance..I always tell my friends and fellow pet owners that they should get this insurance...
Insurer: Nationwide
By: Marilyn
Having a rescue was a challenge, but nationwide did pay some claims
Ellie is doing better. But it was difficult her being a rescue had no medical records. Alot of going back and forth but nationwide did pay some claims.
Insurer: Nationwide
By: Marshs
Once you get through the medical review process...(if requested), .the claims service is outstanding.
If your pet is older, Nationwide may request medial records prior to paying the first claim(s) submitted. In our case, it took 45 days (they notify you it can take up to 60 days) after submitting our records. Initially,we were unhappy with the length of time it took for the medical review. However, they were always very friendly and helpful when I called to check on the progress. After this process was completed, we now receive payment on our claims within 3 business days (if you sign up for electronic claims payment). We are now extremely happy and would recommend this insurance to everyone, especially if you have an older pet that requires more medical attention.
Insurer: Nationwide
By: David
thank you.
Murphy is doing great. Your customer service is wonderful. Love the news letters. Thank you.
Insurer: Nationwide
By: Evamarie
Claim decision takes too long!
Claim decisions take too long.
Insurer: Nationwide
By: James