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Hutch
All claims have been handled quickly and smoothly. Trupanion has always been fair with us.
Insurer: Trupanion
By: Harvey
Some truths that I’ve experienced
INTRO: I try to never write negative reviews, but this just has to be presented at least so they can make some changes, if possible. I can’t give too low of a rating because I have had good experiences overall, but in this new year it’s really been tough for me to see any of the prior positives. BACKGROUND: I’ve been paying this insurance for a few years now, and honestly it was great. I didn’t file many claims, if any really, and the ones I did file got handled well. In truth, I spent more on the premium then I spent at the Vet. But that’s how it is with insurance sometimes; so no harm no foul. MIXED EXPERIENCE: Until this year, when our pup got sick. Calling for a rep takes over an hour every time! If you don’t believe it you can literally just call the line yourself. Walk away for 10 min and for the most part expect to hear the elevator music still playing when you get back. I get it, a lot of places are short staffed, but that just means treating your customers in a positive manner and making them feel like they matter when you are able to finally get to them. Needless to say my claims kept getting closed (denied) simply because they say they can’t read it. Decided to get more documentation from the Vet, and walked a representative through everything. A few weeks later checked and it was closed again specifying inability to read. How is that possible when we spoke and everything was agreed upon?! Called them back again to ask about this and literally, in oh so many words, got told “go figure it out it’s not on us”. Wow. I’m not sure what was happening with the rep that day, but waiting for a rep for an hour and to be talked to in such a manner was horrendous! Asked to speak to a supervisor and was told in many words, “Yeah, sure someone might call you in a few days, need anything else?” Another WOW! Also, never did get that call back, so I gave it another shot and got a rep that truly was positive and I really appreciate her assistance, and also putting in a note about my last experience. I hope we can get back to a good place. MOBILE APP: The mobile app is basically a browser, maybe? It’s not the most intuitive, but it’s functional so it’s whatever. FINAL THOUGHTS: May be worth a try, but be very wary of the things that were outlined in my experience since it seems that it is a reoccurring theme with a few of the negative reviews. Also, I did enjoy my experience with two reps Penny and Shea. I hope they are well taken care of! They are assets to the company.
Insurer: Pets Best
By: Geoffrey L.
Great customer service
Ryan was a polite and knowledgeable customer service representative. He was compassionate and patient with my queries.
Insurer: Pets Plus Us
By: Victoria
Rip off
I have paid for insurance on my 2 cats for about 7 months. They were both neutered when I adopted them as 5-6 month old kittens. I took one of my cats to his veterinarian in July and submitted documents to the company. They emailed me about a week later wanting “ALL” his medical records which I sent. Another week and they again ask me for his records. I called the company and spoke with a nice man who said he’d make a note that the records I sent were all I or the doctor had. He had only been to the doctor for one problem and that was the only time he’d been to the vet since I adopted him. Another week goes by and I get another email asking the same thing. I call and speak with a woman this time. I’m getting upset now because this was supposed to be taken care of with the previous phone call. Apparently not. Still waiting on my check but not holding my breath. I have stopped paying.
Insurer: Healthy Paws
By: Janette
Look No Further Than The Best There Is - Healthy Paws
When we brought our baby pug home five years ago, we researched pet insurance plans and decided on Healthy Paws. It was the second best decision of our lives (the first being our pup). Our precious pup has had many health crises over the years and Healthy Paws has been with us every step of the way. They have resolved every claim and shown nothing but extreme care and dedication to keeping our pup healthy and safe. They follow up with her recovery with personalized notes. When we brought our second fur baby home, we were offered a reduced rate at another company. We would never consider any other insurance. For us, when it comes to the care of our pups, there will only ever be the best - Healthy Paws. We should be so lucky that our own insurance were so caring, service oriented, and compassionate. Look no further than Healthy Paws - the best pet insurance there is.
Insurer: Healthy Paws
By: Lauren
If Only Healthy Paws Insured Humans...
When we brought our baby pug home five years ago, we researched pet insurance plans and decided on Healthy Paws. It was the second best decision of our lives (the first being our pup). Our precious pup has had many health crises over the years and Healthy Paws has been with us every step of the way. They have resolved every claim and shown nothing but extreme care and dedication to keeping our pup healthy and safe. They follow up with her recovery with personalized notes. When we brought our second fur baby home, we were offered a reduced rate at another company. We would never consider any other insurance. For us, when it comes to the care of our pups, there will only ever be the best - Healthy Paws. We should be so lucky that our own insurance were so caring, service oriented, and compassionate. Look no further than Healthy Paws - the best pet insurance there is.
Insurer: Healthy Paws
By: Lauren
THE BEST insurance for your bet
I wish every company was as customer-focused as Healthy Paws. They are the gold standard and absolutely amazing! My dog has been very expensive throughout his life. Emergencies, surgeries, specialists, tests, medications-- for the past 9 years, Healthy Paws has always covered all of it and very quickly I might add. It is wonderful to know that I'm able to provide my dog with the best care without having to worry about being completely broke and paying off the debt for years to come (been there, done that). They aren't like other insurance where they have all these loopholes and asterisks regarding what they will and won't cover. There are no annual limits or caps on how much they will cover per incident and they also cover hereditary conditions which most other insurances do not. If you are shopping for THE BEST insurance for your animal (I mean, who isn't?), this is it.
Insurer: Healthy Paws
By: Erika
Embrace has been very helpful...an awesome pet insurance!
Of the choices for pet insurance, they have been very helpful and understanding in all situations! I highly recommend them!
Insurer: Embrace
By: Nancy
A company that truly cares about the health of your pet!
I had never owned a dog before, but 5 years ago I decided to adopt, NORI, a dog from my local shelter. A friend suggested that I get pet insurance and recommended Healthy Paws. It was the best decision I could have made! In June 2020, I noticed a cancerous tumor growing on Nori's left nipple. It was a sarcoma so we decided to perform surgery to remove it immediately. Because of the aggressive nature of NORI's cancer, it was recommended that we see an oncologist after surgery. NORI is doing well, but she sees the doctor for blood work once a week and has chemotherapy treatments every 3 weeks. As you can imagine, the vet bills would have piled up if I was not insured by Healthy Paws. They have a convenient mobile app that allows me to take a snapshot of Nori's bills and immediately submit the claim. Within a week, her claim is reviewed and a reimbursement payment of up to 90% of the cost is direct deposited to my bank account. The financial support has been wonderfully reassuring and gives me peace of mind so that I can focus of taking care of my beloved NORI. In addition, the customer service is exceptional. Not only do they make certain that I receive my reimbursements quickly and efficiently, but they also contact me regularly to see how NORI is doing. The emotional support I have received from Healthy Paws was unexpected but SO greatly appreciated. This is a company that really loves and cares about the well-being of animals. Pets are a special part of our family. They deserve the best. Healthy Paws will give you the best service and quality of care.
Insurer: Healthy Paws
By: Jan
This as been an excellent investment in…
This as been an excellent investment in our dogs future and well-being. All insurance companies have their reason for "D/Q'ing a submission and mostly for a good reason So far, most of opur claims have met met with a fair reimbursement. Excellent services.
Insurer: Pets Best
By: Dennis