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Very fast and reimbursed 100%...
Very fast and reimbursed 100% what they said they would
Insurer: Spot
By: Bonnie
My first claims experience
I had my first experience making a claim for my cat Treasure. The claims were as expected and processed quickly. I have the claim form in my file with my vet so they can send it in for me. Thank you.
Insurer: Spot
By: Jacqueline
Prompt, helpful, and compassionate service
I couldn't be happier with the service we received from Healthy Paws. The last thing we need to worry about when dealing with a pet health emergency is our insurance and Healthy Paws really enabled us to focus on what was most important...our dog's health! I would absolutely recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Alex
No hassle with our claims and prompt payment made!!
Best pet insurance out there!!
Insurer: Healthy Paws
By: Aurora
SCAM
This company is a scam. I have paid 4 months and they still processing a claim from over 2 months ago. Do NOT trust this company
Insurer: Pets Best
By: Pablo
THE WORST!!
HANDS DOWN, THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. After the first year, my premium was increased 12%. After the second year, they attempted to raise it ANOTHER 20% above that. I declined and wanted to cancel before the increase started (I was given roughly six weeks’ notice to the increase). I spoke to a customer service agent, and was given the deadline I needed to cancel by. I called and canceled on that date because I wanted the full (paid) coverage in case something happened with my pet before the premium increased. It turns out I should've been given the day before, as THAT date was day 1 of the new billing cycle, when they'd charge my credit card with the 20% increase. I'm six weeks into trying to get my refund, and it still has not even been looked at by their Operations Dept. "They're very busy" is the excuse I'm giving each time I call for an update, which is weekly. With each call, I get ten apologies (right off their script), but no closer to resolution. Absolutely pitiful service, based on information their employee gave me. It's clear no one with authority is in a rush to make this right and refund the charge. I'm held hostage by Healthy Paws. Thank God my rent, mortgage, groceries, utilities, etc aren't dependent on those funds (MY FUNDS) being available to me.
Insurer: Healthy Paws
By: John Nicrone
Helpful and fast
Helpful, fast and easy claims payment. A++++ from this SPOT family member
Insurer: Spot
By: Leanne
Healthy Paws was a true partner in our dog's recovery from a catastrophic injury.
My dog suffered a catastrophic injury a month ago - with damage to his spine that resulted in partial paralysis. He was in pain, and we knew there was a difficult road in front of us. Healthy Paws was supportive from the start, allowing us to make the best decisions for our pet rather than having to worry about the costs. This made a world of difference - we took an aggressive course of action and a month later our dog is making a miracle recovery. If not for Healthy Paws, we would not have been able to take the approach we did, and so along with the amazing vets who have cared for him, we have Healthy Paws to thank for the ongoing recovery of our buddy. Backed by Chubb, I always had faith that Healthy Paws would be there in a time of need and they have been a true partner with incredible turnaround of our claims - the entire process has been so simple (upload receipts directly on the website and the claim is filed - could not possibly be easier) - Healthy Paws is simply the BEST.
Insurer: Healthy Paws
By: Don
I Love Healthy Paws!!!
I cannot say enough good things about Healthy Paws! I have been with them since 2015 and they have helped with surgeries, x rays, therapies and more! Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Deborah
Great insurance for your pet
Pets Plus Us was there for us in a very difficult time. We are very happy we enrolled for pet insurance with Pets Plus Us. Each interaction was friendly, helpful, efficient and most importantly, compassionate. Thank you for your help.
Insurer: Pets Plus Us
By: Kelsey