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Horrible
Not a recommend from me. Got insurance at 2 years age. Paid 40month after few years I now pay 90$ month with 700 deductible. Not once have I put in a claim. Never.. Horrible not worth it. Over what I paid per month for Nothing I would of put away 6000 already but trupanion has now..
Insurer: Trupanion Canada
By: Will
Efficient, easy
ASPCA insurance was great. The entire claim process took only 5 days from submission until I was reimbursed. I didn’t have to talk to anyone, it was all done online. Someone even called 2 weeks later to make sure my dog was okay.
Insurer: ASPCA
By: Sequora
I wish I signed up with Healthy Paws first!
I wrote a review yesterday but I never mentioned what insurance company I started with. After rescuing a puppy I immediately got insurance and picked Nationwide. I never looked into any other companies I just thought it was a company that everyone knows and they would be the best . I remembered the saying " Nationwide is on your side" so how could I go wrong. They were a known name so I felt comfortable with this company. At 7 months my puppy needed hip surgery which was so devastating to us at any age but especially a 7 month old puppy. Needless to say Nationwide made everything harder. They wouldn't cover anything until I was with the company for a year and they were very difficult with everything. They kept needing mire stuff from the vet and myself only to deny something that should have been covered if you're with the right insurance company. When I spoke with them after I paid for 2 surgeries myself I wanted to switch to the top policy Nationwide had to offer. However they would not allow me to because my dog had surgery at 7 months so basically they wouldn't let me pay for the top policy. I felt like I was being punished for my puppy needing surgery. I was so heart broken going through this with my puppy and so frustrated with this insurance company. I called Healthy Paws and they were so wonderful and caring. They made this process of getting insurance easy and paid for the next 2 surgeries after receiving the claims with no questions asked. I just wish I would have gone with Healthy paws from the beginning. Not only do they pay you fast after receiving your claim but they ckeck up on your animal afterwards to see how she's doing. Needless to say Nationwide is not on your side but Healthy Paws is for sure!! I hope I never need to submit another claim but if I do I know Healthy Paws will be there for us. Best company ever!
Insurer: Healthy Paws
By: Susan
Scary experience thus far
I cannot stress enough HOW much I have had to babysit this company for the past 9 months for updates or even small communication. I'm going on almost a YEAR since filing denied claims with Trupanion and it STILL has yet to be resolved. I also cannot stress enough that this is NOT simply a matter of deeming things as pre-existing issues that cannot be covered. My issue with the company boils right down to their communication and worst of all their ETHICS. When enrolling via phone with Trupanion, I was told ALL WAITING PERIODS WOULD BE WAIVED due to a special enrollment flyer I had recieved from my veterinary clinic in May. Naturally, my dog developed IVDD symptoms shortly after signing up for the policy. No big deal right? I have pet insurance that offers to cover rehab and all the waiting periods are waived. My claim was denied shortly after filing and having a few months of rehab done. The reason was that the IVDD was a pre existing condition that occured within the time frame of my "waiting period." How can that be since I was told VERY CLEARLY over the phone that all my waiting periods had been waived? The loop hole is that the rider coverage I purchased is excluded from the offer and holds its own separate waiting period. This was NEVER disclosed this during my enrollment phone call. Furthermore, I had no way to actually confirm or know this was excluded until after the claim was denied because I was never sent a full disclosure copy of my policy. This is due to the fact that they also did not store my email address correctly in their system when I enrolled over the phone. This wasn't discovered until after my claim was denied and I called to dispute the issue. When I originally asked for my copies to be mailed to me as well as emailed, I was told they no longer mail things in order to be more green. ZERO copies of my policy ever made it to me to review. Once copies of my policy were actually mailed to me, I noticed these were incorrect as well. I signed two pets up at the same time and had received two of the same policy declaration papers for one dog, but nothing on paper for the dog I filled the actual claim for. After a couple months of non consistent communication with Kairi, Another rep named Christine, who had apparently been overseeing my case, called me to let me know they agreed that they had made mistakes in my enrollment and were willing to pay the monetary damages I had accumulated thus far for rehab services for my dog. However, they WOULD not cover any rehab services after that. This to me is not acceptable. I was happy to hear that they would cover thus far, however, that DOES NOT help my dog in the future and IS NOT the policy I was sold when enrolling my dog. She made it a point to tell me that if my dog would ever need surgery for the IVDD or if any work up care such as an MRI was needed, this would be covered. However, the rehab would not be. Why would you not want my dog to continue rehab so the chances of her blowing her back out to the point of needing surgery can be hopefully avoided or prevented? I called her back a week or so later after talking to an attorney. I told Christine I DID STILL WANT TO CONSIDER the offer for damages to be paid but I would be filing a complaint with the Insurance Commissioner of Wisconsin to make sure all my bases are covered. Christine told me they would be talking directly to the OCI moving forward. This happened around the end of September. Fast forward to December. The OCI is now involved. The OCI has made it a point to tell me I'm sadly not the only person to have a similar complaint filed against this company and that Trupanion is borderline negligent in their communication even with them. The OCI sent me a copy of Trupanion's statement and version of their side of the story. Multiple times throughout out the statement it states emails were sent to me with my policy information. How can that be when Trupanion didn't have my correct email address? As if it wasn't clear enough already that their attention is horrendous, the spelling of my name as well as the state I reside in is incorrect through out the statement. It also states that I ultimalety denied the offer as described above. I can't believe a company that claims to to do things in "good faith" would go as far as fabricating stuff on paper. As if this doesn't look sloppy enough, to date, a medical records analysts is STILL calling my vet's office requesting records for my dog even though the claim has already been denied. She notes they recieved the original medical records in bits an pieces and want to make sure they truly have all the records. The also noted they're now questioning some of the medications as well as medical notes put in by the doctor. Your just now doing this when the claim was denied months ago? Yikes. I was hoping I wouldn't have to write this review. However, after another week of ignored phone calls, I feel Trupanion has earned it.
Insurer: Trupanion
By: Kate
Healthy Paw Pet Insurance was so amazing when my Bo got hit by a car, they made a horrible situation less stressful
I had so much more to worry about then money when my dear baby got hit and broke both his front legs. Healthy Pet was there, so easy to deal with and so caring always checking in on my guy. Why wouldnt you carried pet insurance with Healthy Pet, pray you never need it but when you do you will be relieved you have it.
Insurer: Healthy Paws
By: Amy
Claims could not be easier.
First time submitting a claim, with the help of Amy in customer service it could not have been easier. Amy walked me through all the steps she was complete and thorough and helped me successfully submit my claim.
Insurer: AKC
By: Kathleen
Very efficient and professional.
Very efficient and professional. Thanks
Insurer: Trupanion Canada
By: Jeannette
Trupanion Review
The staff at Trupanion are extremely kind and concerned about our dog. He is now 16 years of age and has a number of medications.
Insurer: Trupanion Canada
By: Linda
Simply put I feel my dog and I are in good hands.
Simply put, I feel my dog and I are in good hands.
Insurer: Trupanion Canada
By: Jennifer
Quick efficient very friendly service in a time of need and all very well explained
Quick efficient very friendly service in a time of need and all very well explained
Insurer: Trupanion Canada
By: Sharon