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Pet parents across the U.S. and Canada have left over 215,958 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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THANK YOU for making a difficult time a little easier for us !
Thank you for making a difficult time easier for us.. and the process so simple !
Insurer: Trupanion
By: Kayla
Frustrated: 2 Years and No Coverage Yet
I have had Trupanion for 2 years and it has not covered most, if not all, of the services my pet has needed. The most recent one was that she contracted two infections in one of her ears. Trupanion said that since her file indicated that she had an ear infection 3 years ago, that counts as a "pre-existing condition" and therefore would not be covered. That seems like a bit of a stretch to call an ear infection a "pre-existing condition" and, if we were to accept that definition, then in fact only 1 of the 2 would be the condition (since she has never had the 2nd type of infection before) and she should have still been covered for the other. I am not impressed with the services and it seems to be as much, if not more of a racket than the human health insurance system is.
Insurer: Trupanion
By: Sarah Wood
Ridiculous rate hikes
Got this insurance for my puppy when she was very young. We’ve probably had three or four claims that were actually paid because she’s not been sick or had too many emergencies. We have not had a claim at all that has been paid in the last few years. When we first signed up we were told that the rates could be expected to increase 5 to 10% per year which I thought was fair. However, in the past two years even with no claims a rate has doubled to $100 a month. Got this insurance for my puppy when she was very young. We’ve probably had three or four claims that were actually paid because she’s not been sick or had too many emergencies. We have not had a claim at all that has been paid in the last few years. When we first signed up we were told that the rates could be expected to increase 5 to 10% per year which I thought was fair. However, in the past two years even with no claims a rate has doubled to $100 a month. She’s only seven years old so what do they expect me to pay when she is older 200, 300, no, I think that I will just start her a savings account right now with the money that I would be paying them. I was hoping to keep it for her entire life as goldens tend to have a lot of congenital issues and I’ve had three of them that I’ve had cancer. But if the rates they are charging, I will be paying more out-of-pocket for Insurance than if I paid out-of-pocket for medical care
Insurer: Healthy Paws
By: Juju
Agents are cheerful and helpful.
Your agents are so cheerful and genuinely helpful! I Love It!
Insurer: AKC
By: Randy
Covers a myriad of health issues.
Appreciate the understanding and patience given whenever I have a misunderstanding and need an explanation for my claims. The monthly fee covers a myriad of health issues for my 1 1/2 year old Australia Shepherd Denali.
Insurer: AKC
By: Jackie
Very fast service and representative I spoke to was very helpful and very compassionate.
Very fast service and representative I spoke to was very helpful and very compassionate.
Insurer: Trupanion Canada
By: Deborah
Still haven't reached the point of positive return vs premiums paid.
Still haven't reached the point of positive return vs premiums paid.
Insurer: Trupanion Canada
By: Carole-Ann
I've not had to make any claims yet but all of the conversations I've had have been informative and very professional.
I've not had to make any claims yet but all of the conversations I've had have been informative and very professional. Everyone has also been very kind and friendly so that I feel like Roxi's wellbeing is in good hands.
Insurer: Trupanion Canada
By: Mary
I have been a trupanion client for over 8 years and there is never any issues with my claims.
I have been a trupanion client for over 8 years and there is never any issues with my claims.
Insurer: Trupanion Canada
By: Patricia
Great service prompt response
Great service prompt response
Insurer: Trupanion Canada
By: Christine