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I haven't had to use the insurance yet this year.
I haven't had to use the insurance yet this year. So I can't fairly rate, but the customer service has been great.
Insurer: Trupanion
By:
What works and what does not
I was happy to have $ deposited to my checking account after the vet sent records/invoices but no information was sent to me. As a result, I do not know which claim has been paid and which has not.
Insurer: Trupanion
By: Pamela
I’ve already recommended you twice and they are customers!
I’ve already recommended you twice and they are customers!
Insurer: Trupanion
By: Cathy
I’ve been with your company for years ????????
I’ve been with your company for years ????????
Insurer: Trupanion
By: Lois
It took a long time and much documentation to get a simple claim resolved that had nothing to do with a pre-existing condition.
It took a long time and much documentation to get a simple claim resolved that had nothing to do with a pre-existing condition. Then my rates were raised over 13%, and the answer makes no sense. Agent promised to look into it and have a response by now, but that didn't happen.
Insurer: Trupanion
By: Toby
Jessica was incredibly reassuring and helpful in my moment of panic.
Jessica was incredibly reassuring and helpful in my moment of panic. Thank you.
Insurer: Trupanion
By: Miranda
John was very friendly and answered every question I’m a timely manner.
John was very friendly and answered every question I’m a timely manner.
Insurer: Trupanion
By: Christy
Kelsey was helpful and informative.
Kelsey was helpful and informative. I've never had a problem with the service. If only people insurance ran this smoothly.
Insurer: Trupanion
By: Hans
Kreanna let me know that emails Trupanion tried to send me weren't going through.
Kreanna let me know that emails Trupanion tried to send me weren't going through. I forgot to let them know that my old email address was no longer valid. I really appreciated that Kreanna was proactive in calling me for my new email. Also in the past, Trupanion has been amazing to work with in coverage for my boxer dog Bodhi & previous boxer, Chloe.
Insurer: Trupanion
By: Stacey