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Enrolling was super easy. Follow up emails were very helpful.
Enrolling was super easy. Follow up emails were very helpful.
Insurer: Trupanion Canada
By: Tanis
Enrollment
I checked other providers and yours came highly rated. Also the service was excellent on enrollment.
Insurer: Trupanion Canada
By: Barbara
Extremely fast, easy claim process!
On a recent emergency vet visit, I needed to open a claim through Trupanion for treatment of my Golden Retriever, and I couldn't be more pleased with how seamless the claim process was. Between the vet being able to direct bill through my insurance, the extremely fast response to the claim through Trupanion, and the updates by email and text on the claim process, I could not have expected a better experience. I would highly recommend Trupanion to any animal owner!
Insurer: Trupanion Canada
By: Trevor
good service
Never have any problems
Insurer: Trupanion Canada
By: Maureen
Great customer service at Trupanion
The customer service rep was fantastic, patient and very pleasant to talk to. She knew her product details and facts and she was well informed. I give her top grades for her phone personality !!
Insurer: Trupanion Canada
By: Dinu
So amazing the support I have received…
So amazing the support I have received from Trupanion so far. My poor pup had to have TPLO surgery on her left need suddenly, out of nowhere and the ENTIRE team at Trupanion has been so amazing and helpful which reduced so much of the stress I had on top of helping my baby girl heal! Thank you!
Insurer: Trupanion
By: Stephanie Lewis
The agent was very helpful and super…
The agent was very helpful and super knowledgeable about my breed and had extra advice and assured me that what was covered in what was not covered. Great experience so far.
Insurer: Prudent Pet
By: Melanie
Slow refunds, 2020
So far we have submitted 2 claims. 1st beginning of Sept., refund received OK, 2nd claim submitted Sept 25th (no refund so far), 3rd claim should go in Oct. 19th. The question/answer page does not indicate how long it will take tp process a claim. When you have several bills to submitted it may be difficult to keep track of all your records/claims. The your portal does show info link claim "in process' but no time lines. If you have thousands of dollars in claims you would like a speed refund so you can pay your bills.
Insurer: Pets Plus Us
By: Paul
Far exceeded my expectations
As a lawyer dealing with insurance companies (on both sides) for almost 30 years, I've seen practices across the board. Ease and uncontested coverage are, sadly, not the norm. I did a lot of homework before selecting Healthy Paws. I never had pet insurance before and didn't trust it (for the reasons stated above). When my young dog was diagnosed with elbow problems and needed surgery and rehab, I prepared for a fight. I was sure coverage would be contested somehow. Healthy Paws has been fantastic. As long as I submit itemized invoices the claim process is easy and I receive a reimbursement check quickly. I'm floored that I don't have to fight for benefits. During these times especially, the comfort of knowing my claims will be promptly paid is immeasurable. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lauren
Healthy Paws cares about the wellbeing of my dog.
I didn't have much contact with Healthy Paws pet insurance until my puppy got sick. My mini golden doodle came down with something nasty that left her vomiting for three days. So I took her to the pet hospital to make sure it wasn't anything serious. After a slew of tests, the doctor determined that she was fine and she likely got into something she shouldn't have. I submitted my insurance claim to Healthy Paws by using their mobile app. A few days later I was reimbursed and then an agent contacted me to check on my puppy. It was so sweet to get a personalized note from them, asking how my puppy was doing. That little touch of going the extra mile and showing that they actually care is what made me realize I chose a great insurance company. I've already recommended Healthy Paws to my friends and I would recommend it to you as well.
Insurer: Healthy Paws
By: Amanda