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When I talked with the representative on the phone she was clear and answered my questions efficiently.
When I talked with the representative on the phone, she was clear, and answered my questions efficiently. This helped me decide to continue working with trupanion. Customer care is important.
Insurer: Trupanion
By: Veronica
You have good customer service
You have good customer service
Insurer: Trupanion
By: Jessica
Great Pet Insurance
Your turn around time is awesome. I like that you send me an email when you receive my claim so that I know the process has started
Insurer: Trupanion
By: Diane
10 would be perfect and very little is .
10 would be perfect and very little is ..... I'm also still waiting for confirmation that the resigning fee that Lynn said she would have revoked has been done.
Insurer: Trupanion Canada
By: Jay
Initial review
Based on coverage with price at this time.
Insurer: Trupanion Canada
By: David
Excellent pet insurance
Claims go through automatically I don’t have to worry about the price
Insurer: Trupanion Canada
By: Alannah
Communication process is awesome and everything is well explained
Communication process is awesome and everything is well explained
Insurer: Trupanion Canada
By: Tom
Enrollment
Easy to enrol, friendly and helpful service
Insurer: Trupanion Canada
By: Marilee
Great customer service.
Great customer service...especially now that you have the correct email address. The gentleman on the phone was awesome. The lady prior was as well. they just happened to have the wrong email address on file which delayed me getting the paperwork that I was asking for. I should have spelled out my email - it would have saved this error.
Insurer: Trupanion Canada
By: Callie
great service and she answered all my questions
great service, and she answered all my questions
Insurer: Trupanion Canada
By: Sheron