209,939+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,939 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Claims Processing Issues as of Nov 2019
I've been Pets Best for over 10 years and up until recently have always been pretty happy. I did see significant hikes with the premium for my dog once he hit senior status (he's 12 now) but we've also had a fair amount of claims in conjunction with that, so I figured it is what it is. In the past claims were always processed very quickly, I think the longest it ever took was 2 weeks. Well that changed drastically in Nov 2019, when I submitted a claim that took 34 days to process. Today is Jan. 9 and the claim I submitted on Dec. 10 still hasn't been processed and with new claims now saying they'll take 25-35 days who knows when I'm ever going to see that reimbursement. When I am paying over $200/month for my dogs insurance (and that's with a $300/incident deductible) I expect better than this.
Insurer: Pets Best
By: Christine
Best Insurance Company Ever
All of our dogs are insured by Embrace. One of our dogs recently got pneumonia and Embrace was great in covering her vet bills. Thank you Embrace for processing our claim quickly!
Insurer: Embrace
By: Carol
So pleased. I was reimbursed 90% less my deductible
Very pleased. Customer service was wonderful as well.
Insurer: Pets Plus Us
By: Gail
Very friendly and helpful
Very friendly and helpful
Insurer: Trupanion Canada
By: Sara
Trupanion was easy to set up.
Trupanion was easy to set up. When I called for assistance the service was quick and very professional.
Insurer: Trupanion Canada
By: Dino
This is the first time I contacted Trupanion.
This is the first time I contacted Trupanion. Kat was wonderful and very helpful.
Insurer: Trupanion Canada
By: Marilyn
It would have been 10 but at the first anniversary you are increasing my rates by 16%.
It would have been 10 but at the first anniversary you are increasing my rates by 16%.
Insurer: Trupanion Canada
By: Ian
Happy Trupanion Customer
Trupanion is Always fast on depositing the money.
Insurer: Trupanion Canada
By: Julie
Good service thus far
Good service thus far
Insurer: Trupanion Canada
By: Katie
Beth was marvelous.
Beth was marvelous. She explained everything. I'm not happy about the amount going up but like everything it's inevitable.
Insurer: Trupanion Canada
By: Ruth