210,193+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,193 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My claims were processed quickly.
My claims were processed quickly.
Insurer: Healthy Paws
By: Melissa Gentile
Josh was an excellent rep who answered…
Josh was an excellent rep who answered all my questions and concerns. Pleasant phone manner and very easy to understand.
Insurer: Fetch Canada
By: Theresa Jones
Crucial as your pets age.
My little boys, Stewie and Shane, father and son Chinese Crested's were covered with Pet's Best the majority of their lives. As they got older the medical bills increased as they tend to do. Medications and medical procedures became a part of life and that is when Pet's Best truly showed its value. Other pet parents and veterinarians highly recommended Pet's Best when I asked around about pet insurance and now I know why. You can tailor the coverage and deductibles that are right for your finances and when you actually have to use it the claims process is very straightforward through your Pet's Best account online, and the customer phone support people couldn't be more caring, helpful, empathetic and knowledgeable. Stewie and Shane have passed over the rainbow bridge, and while I am crushed emotionally, Pet's Best has made the financial part much less crushing. I will recommend this company to all pet parents for the rest of my life.
They paid our dog's claim pretty…
They paid our dog's claim pretty quickly after we filed the claim.
Insurer: MetLife
By: Karen Halse
Metlife was very efficient
Metlife was very efficient. Reviewed our claims quickly and we were very satisfied with the results.
Insurer: MetLife
By: Jill and Cody
Don't Bother! They wont cover whatever it is...
They look for every excuse not the cover your pet! Unless you get their insurance when your pet is a newborn and has absolutely nothing wrong with them, everything is considered a pre-existing condition not covered by them unless it is 'resolved' first. My cat has a heart murmur, likely her whole life and super common in cats, and because a murmur is not curable, no vet visits or treatments to do with the murmur or checkups for the murmur are covered. I have been paying for a service I cannot use, and they refuse to provide a refund. I do NOT recommend this insurance UNLESS you only use it for very basic services on a perfectly healthy animal with 0 conditions prior to it being born.
Insurer: Nationwide
By: Dana
Constantly raising premiums, slow and not so great customer service
Your Pet Insurance is terrible. Every year you bump up my premiums by like at least $70, and your customer service is bad. Sometimes it takes weeks to process a claim, which is the same claim I submit every 50 days for my dogs heart medication. It takes weeks for your team to send the reimbursement check. Earlier this year, I had a claim that got processed and Explanation of Benefits wasn't generated, and I never got a reimbursement check, and I had to call back every 3 weeks asking why my check hadn't been received. Fortunately after the 3rd customer service person, they were able to identify it was because my Explanation of Benefits was never generated by your system, so the previous people I talked to didn't catch that and kept telling me my check was in the mail. I also one time had a claim that was resolved pretty quickly actually, however after it was resolved it said I'd receive $0 even though my deductible had been met and I should have received $167, so again I had to call your customer service to fix it. For the price I pay, and the fact you continue to raise my premiums year after year by a ridiculous amount of money, it takes forever for your team to process a claim and get me my reimbursement checks.
Insurer: MetLife
By: customer
Professional experiences …
Met Life has always handled our claims professionally over the past 4+ years. I've recommended this insurance to multiple friends and family members that have pets of their own
Insurer: MetLife
By: customer
Amanda went above and beyond to answer…
Amanda went above and beyond to answer a question I had and even helped me finish the submission form. Had such great customer service my friend who i was with decided to also buy a policy swell.
Insurer: Fetch
By: danisha Sellers
Best prices
Best prices, easy to get refunds. Love having the wellness part.
Insurer: MetLife
By: Holliej