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Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very fast return on my claim
Very fast return on my claim
Insurer: MetLife
By: customer
Fast and Easy Processing
I have always had a smooth experience with MetLife. We all could tell insurance nightmare stories. But not me, not with MetLife. They don't nitpick things, claims are processed very quickly.
Insurer: MetLife
By: Billy
Terrible Customer Service & Offerings
I've been with Trupanion for six years and have both of my dogs insured through them. Up until now, I've stayed with them largely because of the convenience. They work directly with many veterinary clinics, which makes the claims process easy. Unfortunately, my recent experience with customer service has completely changed my opinion. Over the years, my monthly premiums have continued to increase, but my deductible has remained the same. My dogs are healthy, and I rarely come close to meeting my deductible, so I called to ask if there was any flexibility after being a loyal customer for six years. The first representative I spoke with via chat simply told me there was nothing they could do because I chose that deductible when I signed up, and once you're enrolled, you can't change it. She ended the chat without offering any alternatives or trying to help. I then called to file a complaint about the interaction. While the second representative was more polite, I was essentially told the same thing: my deductible can never be changed. The only options offered were to reduce my coverage in exchange for a lower monthly premium. In other words, I could pay less each month only by accepting worse coverage. What I don't understand is why premiums can continue to increase year after year, but customers have no ability to adjust their deductible as their needs change. That policy makes very little sense to me. I've also spoken with other Trupanion clients and my veterinarian, and many have significantly lower deductibles than I do while paying similar, or even lower, monthly premiums. I don't recall being offered those options when I enrolled. I'm disappointed that after six years of loyalty and very few claims, there was no effort to retain me or work with me in any meaningful way. Good customer service matters, especially in a competitive industry. I still think Trupanion's direct-pay system with many veterinary clinics is a real advantage. However, if you're considering Trupanion, do your homework, read the fine print carefully, and make sure you fully understand your deductible because, in my experience, you're locked into it for the life of your pet. For the first time in six years, I'm seriously considering switching companies and will be shopping around for quotes. I simply expected better treatment as a long-term customer.
Insurer: Trupanion Canada
By: Jaymie D
Easy to understand
Easy to understand - deductible to coverage policy limit seemed fair.
Insurer: MetLife
By: Chelsea Chaput
I’ve been pleased with every experience…
I’ve been pleased with every experience with Nationwide, with the exception of the AI call assistant. When trying to get help, it is very unhelpful if you don’t have a current policy and want to talk to someone.
Insurer: Nationwide
By: customer
Pets Best always reviews my claims…
Pets Best always reviews my claims quickly and evaluates them fairly. I've never had to have a long back and forth over a valid claim. App and website are easy to submit claims. Highly recommend!
Insurer: Pets Best
By: Nicholas
You’ve raised my rate EVERY year and…
You’ve raised my rate EVERY year and say it’s “keeping with rising vet costs.” My vet bills haven’t changed at all. The only cost that rises is my pet insurance. It’s a little ridiculous. For what I’m paying I shouldn’t have to pay for the amount of stuff I still wind up paying for.
Insurer: Trupanion
By: Trainer Dad
My experience with FETCH was amazing
My experience with FETCH was amazing ! All 3 reps were very kind and very helpful ! -- Megan, Justin & Katelyn ! Thank you all for your kindness. !!! :) Happy 4th. Darlene
Insurer: Fetch
By: Darlene Gambucci
Aileen Is the Reason I Chose Fetch
I had an absolutely outstanding experience with Fetch Pet Insurance, thanks to Aileen! From the very beginning, she was incredibly warm, professional, and patient. I had a lot of questions, and she took the time to answer every single one with clear, detailed explanations, making sure I fully understood my options without ever making me feel rushed. Aileen helped me find the perfect plan for my kittens and made what could have been a confusing process feel simple and stress-free. Her knowledge, kindness, and genuine willingness to help really stood out. It's rare to find customer service this exceptional. She truly made me feel confident in choosing Fetch as my pet insurance provider. If every representative is like Aileen, Fetch is doing something right! I would 100% recommend both Aileen and Fetch Pet Insurance to anyone looking for pet insurance. Top-notch customer service, outstanding professionalism, and one of the warmest, most pleasant customer service experiences I've ever had.
Insurer: Fetch Canada
By: Emran Olaby
Easy to file claim online
Easy to file claim online. Quick processing of refund from Spot
Insurer: Spot
By: Madeline