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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Excellent Service
This is the first time using a pet insurance. We recently adopted our puppy and wanted to get a policy. Reviewed many options and chose this plan. I submitted our first claim for her wellness visit and was very pleased with the response and reimbursement. We are very happy with this plan.
Insurer: Pets Best
By: Susan
Trupanion = peace of mind!
Trupanion has been our first experience with pet insurance and we are so very pleased with the level of customer service and care for our puppy. As new dog owners, it was nice to know there was one thing we didn't have to worry about. Thank you Trupanion for all that you do!
Insurer: Trupanion Canada
By: Eva and Bill and Gronky 🐶
Worthless
Terrible policy. To much red tape. Healthy Paws much better.
Insurer: Spot
By: Max
Worthless
Terrible policy. To much red tape. Healthy Paws much better.
Insurer: Spot Canada
By: Max
Its been almost 1 month since I filed…
Its been almost 1 month since I filed my claim, zero communication from trupanion. When I finally contacted them they ask me for my vet clinic information. This was already in my dogs profile. Trupanion has resisted payment and looks for any reason to not pay. Their advertisement of fast payment is a flat out lie!
Insurer: Trupanion
By: William D Jones
Trupanion is an absolute life saver
Trupanion is an absolute life saver! Our 13 month old Great Dane presented with the a high fever and coughing, after 3 days and over $20,000 the MRI and expertise of a neurologist discovered a very enlarged lymph node in his neck. The next four days of treatment and follow-up care totaled in excess of $40,000. Trupanion was there every step of the way with acceptance and payment directly to the hospital in less than one minute every time! Our beautiful big boy is with us today because the Critical Care Team was not hamstrung by financial constraints, they were able to perform at their best to save his life and Trupanion was there every step of the way...thank you! Their customer service team is exceptional. Their people are empowered, compassionate, and extremely competent, what a team and what a company culture! As responsible pet owners we have no problem spending a little more for the best food, the fun toys, the best training, etc. What could be more important than their well-being? Our two daughters will soon be pet owners. We have made an agreement that part of responsible pet ownership includes buying Trupanion. If you can’t afford insurance you’re not ready to own a pet. Thank you Trupanion!
Insurer: Trupanion Canada
By: Bruce Keegan
Trupanion was always very quick in…
Trupanion was always very quick in responding to any of our submissions (especially when we started direct billing from the Vet. clinic direct), and, was also very quick in responding to any requests, concerns, or problems we had which needed to be answered or solved by them. The phone conversations were always pleasant and courteous.
Insurer: Trupanion Canada
By: E. Larry
Excellant
Top coverage and service
Insurer: Trupanion
By: Debra
Our experience with Trupanion over the…
Our experience with Trupanion over the years has been very satisfying. We have found their staff to be professional and very pleasant to deal with. All claims have been resolved in a timely manner, and questions have been answered quickly too. We would recommend Trupanion to others, and have done so in the past.
Insurer: Trupanion
By: Mike
Really great to deal with and fast
Really great to deal with and fast. The only thing I’m not happy with is that the monthly fees keep going up every year.. started at 50$ a month now at over 100$!!! I know of other pet insurance companies that do not change their monthly fees and wish that Trupanion would not change as well as it’s getting a bit ridiculous!
Insurer: Trupanion Canada
By: Andrea