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Great experience
claim was processed and approved before I even left the vet clinic. Can't get any better than that.
Insurer: Trupanion
By:
Easy claims process fair decisions and clearly documented information about coverage eligibility.
Easy claims process, fair decisions and clearly documented information about coverage eligibility. Occasionally it can take a bit longer to get escalated responses/troubleshooting done, but staff is helpful and does get everything addressed eventually. I have worked with other pet insurance companies previously and even with the occasional delay in response time Trupanion is light years ahead in ease of use, clarity of policies and timely reimbursement.
Insurer: Trupanion
By:
Excellent service fast claim payments.
Excellent service, fast claim payments. Speak with a real person when you call customer service!
Insurer: Trupanion
By:
Did not submit claim, claim was opened
I did not submit a claim. However some how, a claim was submitted and rejected. Therefore I had no experience with the claim aside from receiving an email one was opened and another email that it was rejected. I submitted no claim to Trupanion.
Insurer: Trupanion
By:
Easy, Fast and Great Service
I like that you keep me informed of where we are in the process. Very good communication and an easy process
Insurer: Trupanion
By:
Insurance didn’t really get used and there’s too many guidelines to follow when it comes to pet treatment.
Insurance didn’t really get used and there’s too many guidelines to follow when it comes to pet treatment. Not all was covered when we did have to take our dog in.
Insurer: Trupanion
By:
Not happy with customer service
Unable to talk to a person and was not able to find the answer to my question on the website or my account. I waited on hold for almost an hour--that's a little absurd. There was no way to email a question either!!!
Insurer: Pets Best
By: Lynne Nappi
Thank you Healthy Paws!
When I brought my puppy home, I hesitated at the need for pet insurance. Thankfully, I listened to a coworker who attested to the service that Healthy Paws provides. When my little fur guy was only 8 months old he exhibited some lameness in his leg. It has been a long road to get him the right diagnosis and treatment and Healthy Paws allowed me to focus on the best care without the stress of the financial burden. They have processed claims quickly - almost always within 48 hours - have followed up to check on him, and been there every step of the way. I'm so very grateful for the care and compassion they provide to keep my pup happy and healthy.
Insurer: Healthy Paws
By: Suzanne
I don't know what we'd do without Healthy Paws!
My 8 month old puppy began experiencing lameness that was misdiagnosed. It took expensive diagnostic testing to get to the bottom of it and him on the road to recovery. Healthy Paws has been right there every step of the way - processing claims quickly, communicating on status and showing the utmost care and compassion for my pup. The best decision that I made is selecting Healthy Paws for my pet! I can't say enough about their amazing service.
Insurer: Healthy Paws
By: Suzanne