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Excellent service
Really easy to submit claims. Have had no issues so far.
Insurer: Nationwide
By: Heidi
Shameful Predatory Organization
As many others have already stated, I wish I'd come to this site to review the company's stature before I ever got involved with them. Luckily I'm finding out very early on that they will go to absolute lengths to try to deny claims, and I'll be able to cancel my policy before making my first payment. My vet gave my new puppy a clean bill of health on April 8th, 2020 and when I spoke with Trupanion on April 9th they said I'd be covered for everything, waiting fee waived, etc... But they just flat out lied. Now it's April 20th, my puppy has been having some kind of issue that's caused him pneumonia and these folks are claiming it's a pre-existing condition. So my vet can't do the procedure and these folks are haggling with me, costing my puppy precious minutes as they argue over the definition of a pre-existing condition. Of course, I paid out of pocket as my puppy's situation was dire. Just wow. Thank goodness my pet registration included separate 30-day retroactive insurance that I wasn't aware of, otherwise, the bills for this would be well into the five figures. Never touching this company again and I'd suggest others avoid them as well.
Insurer: Trupanion
By: Christopher
A shameful, predatory company
I'm finding out very early on that they will go to absolute lengths to try to deny claims, and I'll be able to cancel my policy before making my first payment. My vet gave my new puppy a clean bill of health on April 8th, 2020 and when I spoke with Trupanion on April 9th they said I'd be covered for everything, waiting fee waived, etc... But they just flat out lied. Now it's April 20th, my puppy has been having some kind of issue that's caused him pneumonia and these folks are claiming it's a pre-existing condition. So my vet can't do the procedure and these folks are haggling with me, costing my puppy precious minutes as they argue over the definition of a pre-existing condition. Of course, I paid out of pocket as my puppy's situation was dire. Just wow. Thank goodness my pet registration included separate 30-day retroactive insurance that I wasn't aware of, otherwise, the bills for this would be well into the five figures. Never touching this company again and I'd suggest others avoid them as well. *And I'll just add that the "pre-existing symptoms" clause was complete nonsense. They had the nerve to say that because my puppy (which I had purchased one week prior) had loose stool before my coverage, they would not cover his pneumonia despite the vet clearly stating that the two incidents were unrelated. The reasoning here is what? I can never get covered in the future any time my dog has some diarrhea. Seriously? As I said in the title- Shameful and predatory, and their response speaks directly to it.
Insurer: Trupanion
By: Doge Memer
I LOVE having full coverage for my dog!
I am so thrilled with the customer care and the ease of reimbursement that I have found with nationwide! Not every claim is cut and dry and I often worry I will have to resubmit and I never do! I feel like they are really committed to covering EVERYTHING that happens with my dog and are not looking for a technicality or details to refuse my claim. I really feel like Nationwide has my back and is there for anythign that might happen with my pup!
Insurer: Nationwide
By: Amy
Wonderful customer service
Wonderful customer service
Insurer: Trupanion Canada
By:
Very helpful on phone answered my questions and friendly
Very helpful on phone, answered my questions and friendly
Insurer: Trupanion Canada
By: Constance
Maintaining excellent pet health.
Trupanion is a comforting companion for both yourself and your pet. I've been with Trupanion 10 years and I have never had a bad experience with them. I've never had to question or call about one complaint as there never has been anything to complain about. I highly recommend Trupanion to anyone who needs to feel protected and reassured they are here to help your pets and us.Thank you for all you have done for Lucy.??
Insurer: Trupanion Canada
By: Wendy
So disappointed in this company.
So disappointed in this company. Premiums increase significantly every year, and the reasoning is highly questionable. Will never refer Trupanion to anyone and will never use it again for my next pet. The lady I spoke to the other day could care less, I'm sure she's growing tired of listening to dissatisfied customers. I know there's plenty of us based on your reviews.
Insurer: Trupanion Canada
By: sheryl
Response time is very good.
Response time is very good. I would give a 10 but premiums have gone up a lot.
Insurer: Trupanion Canada
By: Darlene