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Working with this insurance company is…
Working with this insurance company is a joy
Insurer: Trupanion
By: NICHOLAS MARINELLO
So fast!
The app makes it so easy to file claims. I got my reimbursement within one week of filing. So quick!
Insurer: Pets Best
By: Kristin McNamara
Too many exclusions
The good: Trupanion has accepted every claim I’ve ever made and paid out most of my vet bills. The bad: there are too many excluded items. I expected a deductible and copay, but they also don’t pay taxes, an additional 13% in my jurisdiction. And their exclusion of examination fees isn’t just about routine exams. When my dog was diagnosed with cancer, they refused to pay for the consultation with an oncologist and even the fee for the surgeon.
Insurer: Trupanion Canada
By: Bryan
Excellent Service For Our Pup!
We have been with Healthy Paws since our french bulldog was 4 months old, and we can't thank their service enough. When she has had issues, we have peace of mind knowing that we can rush her to an emergency vet and we won't end up in debt because of it. Bulldogs especially are known for being problematic (and just eating all the things), so having this type of peace of mind that we can help our pup in nearly any situation is worth so much. Thanks Healthy Paws!
Insurer: Healthy Paws
By: James Valent
Trupanion if a lifesaver!
I cannot say enough great things about Trupanion pet insurance. Our big boy, Cooper (107lb), Yellow English Lab has just had his second TPLO surgery, a year apart from first, and without having him covered I don’t know how we could have possibly afforded (nearly $10k). Trupanion covers 90% after deductible as well as all medications too. Claims are simply to file online and paid quickly direct deposited into our bank acct. I recommend them highly to you and all my family and friends; we would only use them! Thank you Trupanion!
Insurer: Trupanion
By: Sandy
We are waiting of for our claims to be processed, but we received excellent customer service from one of your employees!!!!
So in the past month we have had to submit numerous claims for our dog. Our claims are still being processed and it had taken a bit longer than usual. I called today to inquire and get an update on my claims. I had the pleasure of speaking with Nancy from your customer service department. Nancy explained that due to Covid and also more pet adoptions, that claims are taking longer than usual. Nancy was very well spoken and answered all my questions. I was very impressed that she took the time to answer all my questions and even put me on hold to speak with her supervisor to get me accurate information. I am very appreciative of her patience, empathy for my pet, knowledge, and willingness to spend time finding the answers to my questions/concerns. I could only wish that all my experiences with customer service departments(in various companies) could be as good as my experience was today. Please cherish this employee and recognize her for going above and beyond to help your customers!!!
Insurer: ASPCA
By: Sandra
Easy to submit claim
Easy to submit claim. Claim was paid quickly.
Insurer: Pets Best
By: Deborah Dickson
Fabulous insurance. Claims are handled extremely fast.
I was literally told to not take cost into consideration when treating my pet. It was extremely reassuring. The claim submission process is so quick and easy. Claims are paid (money in my account) within days of submission.
Insurer: Trupanion
By: Elissa
Healthy Paws provided Outstanding Experience!
Outstanding Experience with Healthy Paws during Nahla tumor removal surgery. Claim process was stress free and user friendly!
Insurer: Healthy Paws
By: Eddie
Very helpful and very kind :)
Very helpful and very kind :)
Insurer: Trupanion Canada
By: