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Pet parents across the U.S. and Canada have left over 210,193 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I do appreciate the service your…
I do appreciate the service your company provides. I was concerned,initially, over the time my response was taking, but your email informing me of the delay helped. I am impressed with Pet Insurance companies' efforts to enable adequate pet care, but I do feel that "rescued pets" are at a disadvantage because they come to us with "prior conditions" and sometimes limited prior knowledge of conditions that keep them from receiving full benefits of insurance coverage. They, often times, are the most in need of coverage. I would hope this fact would never prevent a rescue. I would be interested in knowing if this "imbalance" has ever been addressed by your company. Sincerely, Carole Raasch
Insurer: Pets Best
By: CustomerCJR
I am so ashamed of myself for signing…
I am so ashamed of myself for signing up for this pet insurance. I have been paying on my policy for almost a year. I needed to file a claim for my cat as she was throwing up. I took her to the vet hospital they really did not find anything wrong with her. They did give her some medicine as they felt she may be having a problem with defecating. My cat had this problem around 3 years ago but the vet did not find anything that was causing this. She said she may have eaten something that caused this. Of course, when I submitted my claim to FIGO they denied it as they stated that this was a precondition that was not covered. My total vet bill was $932. I agreed to the additional testing as I thought I was covered under this insurance plan. Big mistake!!!! When I called the lady would not provide me the legal address to provide to my attorney nor would she provide me anyone else to speak with. She stated that she was the only person in the office. I asked to speak with her manager and of course, they were not available. This is a typical insurance response when they do not want to payout. She kept tel me that they do payout for services and recently paid a $20,000 claim. HA HA HA, what was that the one claim for the year and this has been added to your script to defuse customers? Cats get sick and mine does about every 6 months or so but it passes. Their response was as follows: "Cat has a history of intermittent vomiting and constipation over the last 2 years. She has episodes about every 6 months where she will be straining to defecate and will produce either nothing or large dry fecal balls. She always vomits and cries during the days when she is sick. Chronic intermittent vomiting, constipation, anorexia, +/- diarrhea" But this is not covered as they consider this as a precondition prior to taking out my policy. Again, they have no intention of paying anything out and they expect their payment every month on time. Think the only way you could get a claim is that it has to be a newborn with no problems and then maybe they will payout something but like most insurance companies they will find a loophole. Please I beg you not to make the same mistake I did. I am so ashamed and embarrassed I allowed myself to be taken advantage of. Follow up on their reply: please see how they act like they care but as you can tell this is a typical insurance companies response. They all try to act so concerned but really they just want that monthly premium. Please don’t be fooled by their response. Save your money and go with a different company. I have learned my lesson that’s for sure.
Insurer: Figo
By: Rick
Painless process
While I learned more about the mischievous nature of f cats, I must say that this claim process was really painless. I am impressed.
Insurer: Nationwide
By: Ana
The Nationwide process worked as I expected.
yes
Insurer: Nationwide
By: Cindy
Healthy Paws Highly Recommend
Our dog had tests, surgery and meds - EXPENSIVE. We did not expect it but Healthy Paws covered most of the costs! We chose well because Healthy Paws was truly there for us when we needed them most.
Insurer: Healthy Paws
By: Emerald
Nationwide is so easy!!
Thank you so much nationwide for making my pet claims easy and taking a lot of the worry out of caring for my pup. I have so much peace of mind knowing I can give her the best treatment she needs.
Insurer: Nationwide
By: Natalie
Thank you
Glad to have VPI - pet is healthy but good to know if something happens I have coverage
Insurer: Nationwide
By: Anne
Glad I got the insurance. Has really helped with high vet bills
This insurance is expensive. However I wouldn’t be without it. I had to have a growth taken off of my lovely golden and then sudden pancreatitis. The bills have been very high. I am on a fixed income. This insurance have kept me within my budget.
Insurer: Embrace
By: Mary
Great Insurance
Nationwide is fantastic. Easy claim filing, prompt payment, and excellent customer service.
Insurer: Nationwide
By: John
Fantastic Service
I am very pleased with the claims I have made to Nationwide. The turnaround time was very fast. I certainly am glad I have this insurance to take care of our dog.
Insurer: Nationwide
By: Jack