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Two years ago my first claim experience with Trupanion was excellent.
Two years ago my first claim experience with Trupanion was excellent. My current experience with two claims for my pup Tom started out a nightmare. The person who initially handled the claims was slipshod. Yes there was a super quick "turn around" (less than 48 hours) but what good is quick turn around if work is not accurate or thorough? Upon notification of claim result I was extremely angry and felt cheated. Though it was a Sunday I called and spoke with Katie. Katie is super stellar. She LISTENS, asks good questions, is able to analyze the information while being extremely pleasant, reassuring, caring, polite. Because our conversation was on a Sunday Katie was not able to contact a supervisor and resolve the issue. She assured me my claim would be reviewed and properly handled. The second claim for Tom's same illness was quickly "handled" in the same careless, slipshod manner as the first claim. I called again. Rebecca handled the call for the second claim in much the same manner as Katie. Both Katie and Rebecca are exceptional representatives of Trupanion. The two claims submitted have not been completely resolved. Trupanion needs to "retrain" (or fire) clerks who initially handled the claims I submitted. Katie and Rebecca need to be recognized for their skills and exceptional representation of Trupanion. By the way, a third claim for Tom's illness will be submitted this week. I can't wait to see how this one will be handled. During the 8 plus years my Pups have been insured by Trupanion I have recommended the insurance to several pet parents. Linda Van Loan
Insurer: Trupanion
By:
Major medical for dog==great idea
Type of insurance and competence of agent
Insurer: Trupanion
By:
Very happy with the care and explanation of Insurance
Very happy with the care and explanation of Insurance
Insurer: Trupanion
By:
You are very easy to work with.
You are very easy to work with.
Insurer: Trupanion
By:
Customer service was prompt honest and clear.
Customer service was prompt, honest, and clear.
Insurer: Trupanion Canada
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excellent service
excellent service
Insurer: Trupanion Canada
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Friendly and super helpful!
Friendly and super helpful!
Insurer: Trupanion Canada
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I have had good service and the coverage is what I needed.
I have had good service and the coverage is what I needed. Although I think your rates are a bit high.
Insurer: Trupanion Canada
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I've felt safely covered with Trupanion.
I've felt safely covered with Trupanion. There's always a helpful and caring voice when I call.
Insurer: Trupanion Canada
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Thank you from puppy Bandit
John, the Trupanion representative was very knowledgeable, had a warm voice and was very patient with my questions in helping me register my new puppy.
Insurer: Trupanion Canada
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