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I have already recommended Trupanion to several friends.
I have already recommended Trupanion to several friends.
Insurer: Trupanion
By:
I have had great response though I don't like how much my insurance has increased
I have had great response though I don't like how much my insurance has increased
Insurer: Trupanion
By:
I was very upset because my dog was quite ill.
I was very upset because my dog was quite ill. She was patient, kind and empathetic. I really appreciated it.
Insurer: Trupanion
By:
Jaclyn was very friendly and helpful with answering questions regarding my pets' policies.
Jaclyn was very friendly and helpful with answering questions regarding my pets' policies.
Insurer: Trupanion
By:
Love the company but the cost is getting a bit much in my retirement .
Love the company but the cost is getting a bit much in my retirement .
Insurer: Trupanion
By:
My dog was so sick this week and I didn't have to worry about expense for a second.
My dog was so sick this week and I didn't have to worry about expense for a second. I did whatever I could to make sure he got better as fast as possible.
Insurer: Trupanion
By:
Nice knowledgeable stsff
Nice , knowledgeable stsff
Insurer: Trupanion
By:
They have provided substantial assistance when my pets have been very ill.
They have provided substantial assistance when my pets have been very ill.
Insurer: Trupanion
By:
Two years ago my first claim experience with Trupanion was excellent.
Two years ago my first claim experience with Trupanion was excellent. My current experience with two claims for my pup Tom started out a nightmare. The person who initially handled the claims was slipshod. Yes there was a super quick "turn around" (less than 48 hours) but what good is quick turn around if work is not accurate or thorough? Upon notification of claim result I was extremely angry and felt cheated. Though it was a Sunday I called and spoke with Katie. Katie is super stellar. She LISTENS, asks good questions, is able to analyze the information while being extremely pleasant, reassuring, caring, polite. Because our conversation was on a Sunday Katie was not able to contact a supervisor and resolve the issue. She assured me my claim would be reviewed and properly handled. The second claim for Tom's same illness was quickly "handled" in the same careless, slipshod manner as the first claim. I called again. Rebecca handled the call for the second claim in much the same manner as Katie. Both Katie and Rebecca are exceptional representatives of Trupanion. The two claims submitted have not been completely resolved. Trupanion needs to "retrain" (or fire) clerks who initially handled the claims I submitted. Katie and Rebecca need to be recognized for their skills and exceptional representation of Trupanion. By the way, a third claim for Tom's illness will be submitted this week. I can't wait to see how this one will be handled. During the 8 plus years my Pups have been insured by Trupanion I have recommended the insurance to several pet parents. Linda Van Loan
Insurer: Trupanion
By: