210,050+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 210,050 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Turn around time to receive…
Turn around time to receive reimbursement as improved greatly.
Insurer: MetLife
By: Jennifer Alegre-Guzman
Thank you
Thank you. You've been very helpful to my cats.
Insurer: MetLife
By: customer
Ease of submission and reimbursement
Is good to have pet insurance when your pet gets injured, good to have when you need it. Is easy to file a claim and get answers within 3-5days
Insurer: MetLife
By: pti
seems to bescrimping on IT, customer service. Non on the billing dept. thoughilling dept
Long wait for customer service to answer the phone. When they did, they could not be of help because IT is not paid to work on weekends for embrace. It took five days for me to find a way to pay my bill.
Insurer: Embrace
By: andrew
Great options but coverage isn't…
Great options but coverage isn't explained very wll
Insurer: MetLife
By: Daniel Caughron
Quick process
It was easy and a quick process getting my pets’ quote. The transaction to start my pets insurance was done in less than 5 mins.
Insurer: Fetch Canada
By: Feelin Rose Labor
Great experience so far
I've had Spot for less than a year and already had to submit 2 claims. I've had a great experience with Spot. The agent who signed me up was very nice and knowledgeable, and the customer service representatives I've spoken to have also been incredibly helpful. The process is fast and easy. I was worried that I would face issues (like all interactions with health insurance) but I was wrong! Spot even covered more than I thought they would. My only recommendation is to make sure you read AND UNDERSTAND your policy. Know what is covered, what is not covered, and when you will get reimbursed.
Insurer: Spot
By: Molly Maurer
We have a lot of claims already…
We have a lot of claims already submitted, but we only received 2 payments from them yet. I dont know if this company is recommendable.
Insurer: Embrace
By: Dalia King Official
Confusing, time consuming customer service
Customer service does not address questions about claims in a clear, efficient way. Instead they try to discuss claims unrelated to the reason for the call, and you will need to redirect their attention to your specific issue. This has happened to me several times over the years, but today was particularly surprising given my questions was very simple. They then could not point me to the claims policy information I requested. Edit: The number they provided in their reply is the same number related to my very complaint above. That's quite ironic.
Insurer: Healthy Paws
By: Lisa
Peace of mind
Fast and hassle free claim processing and no disputes about anything that is covered in our policy. It’s given us peace of mind, especially after our dog was diagnosed with what is a chronic condition.
Insurer: Healthy Paws
By: Gwen Seeley-Joosse