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I received a very quick response to my claim but was unaware of how it had been hamdled.
I received a very quick response to my claim, but was unaware of how it had been hamdled. Normally, the Vet would have notified Trupanion and then would have received a portion of the bill directly from Trupanion and I would have paid the difference. This time, I paid the bill and then the Vet submitted the claim. I expected to see a credit go back on my account, but the transaction took place so fast, and I had some credit with the Vet so they cancelled the charge entirely. I misunderstood since I was looking for the credit and called Trupanion. Due to the quick and factual info provided by the Trupanion agent, I was able to learn what had occurred and was relieved to find all was in order.
Insurer: Trupanion
By:
I was very pleased with the website the reviews and also the customer service that I received when I called in.
I was very pleased with the website, the reviews and also the customer service that I received when I called in.
Insurer: Trupanion
By:
Muy buen plan te explican cada detalle.
Excelente servicio contestaron con mucha rapidez.
Insurer: Trupanion
By:
Outstanding service
Great customer service!
Insurer: Trupanion
By:
Quick, easy & personalised
Nice that there weren’t too many options, great that you could choose your own excess
Insurer: Trupanion
By:
Stellar Pet Insurance
Trupanion stays committed to prompt attention to claims and review of past history of medical issues. I look forward to adding another pet soon! It would be nice if human insurance companies would be as attentive and comprehensive.
Insurer: Trupanion
By:
The rep clarified the claim decision.
The rep clarified the claim decision. Unfortunately my vet bundled a diagnostic test with screening tests with just one charge. Next time I will tell them to separate the tests.
Insurer: Trupanion
By:
Vet recommended your company
Vet recommended your company
Insurer: Trupanion
By:
Annie was very pleasant and was able to complete exactly what I asked for.
Annie was very pleasant and was able to complete exactly what I asked for. Only thing was I wished the online app would allow me to change my deductible without calling in. Oh and online chat kept referring me to check for answer under Faqs however nothing addressed deductible changes there.
Insurer: Trupanion Canada
By:
Answered my question quickly and explained it thoroughly.
Answered my question quickly and explained it thoroughly. Thanks Kelly!
Insurer: Trupanion Canada
By: