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Very prompt and straightforward claims…
Very prompt and straightforward claims processing, and great communications. Helpful app - do it all from your smart phone.
Insurer: Healthy Paws
By: Jeremy Vogel
Buyer be aware - Premiums Increase Yearly
I purchased a policy through Trupanion for my 2 dogs. They do raise their premiums yearly. Trupanion promise: “Once enrolled, pets stay insured regardless of age and coverage will not change.” Coverage won’t change but your premiums will increase. Buyer be aware.
Insurer: Trupanion
By: H
bad customer service
Our dog came down with an eye condition that my vet felt was an auto immune disorder this was after we bought the insurance the insurance company requested the dogs medical records to ensure it was not pre-existing which I completely understand however my vet tried sending over the information twice by fax and showed me the fax confirmation pages and they kept continuing to claim they didn’t get it so my vet gave me the records I scanned and uploaded them to the claim and they still denied it saying they never got them very frustrating and when you try to call to get an answer you’re on at least a 45 minute wait no vets office that I am aware of can sit on the phone for 45 minutes trying to get through to somebody
Insurer: Pets Best
By: Teah
Pets Worst
They will deny most everything as pre-existing which I clearly don't agree with and they offer no evidence. Example - my dog was recently treated for a UTI, denied claim stating it was pre-existing. ? Really, his 1st every UTI was pre-existing. Thanks Pets Worst.
Insurer: Pets Best
By: Lisa
love it
love it. My dog was hospitalized for a night and getting my claim in and money deposited was easy and pretty fast. Very happy. I have all of my dogs on this insurance.
Insurer: Pets Best
By: Autumn Mattson
Pet Insurance
1. Price is right ! 2. Great Benefits! 3. Easy to apply! 4. Excellent reimbursement !
Insurer: ASPCA
By: Steven Kuilan
Thank you.
The compassion, communication, and customer service on behalf of Star was outstanding. Thank you.
Insurer: Trupanion
By: S.
I can only comment on the sign up…
I can only comment on the sign up portion. It was fast and easy. Never spoke with anyone and it was all online.
Insurer: ASPCA
By: Corinne Manley
Stay away, horrible customer service!
I signed up with Pets Best for a new puppy. I chose the unlimited plan and enrolled via my mobile phone. During the process the name of the plan and the confirmation is misleading. No where was it apparent that the wellness services were not covered. All puppies need several vaccinations and the cost to spay. Upon submission of my claims I was informed my plan did not cover this. I was told I could add it at the anniversary which was 7 months later. The customer service lack compassion and understanding. Typically you chose these policies for the 10-15 years of your pet. I would not recommend this company because of its lack of customer services and lack of care. Stay away!! I will cancel and go with a more customer oriented company. Also 5 calls all with more than 45 minute wait time to speak with anyone.
Insurer: Pets Best
By: Bill Callahan