219,585+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,585 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Terrible experience
Today is business day 4 waiting to be reimbursed from Lemonade for a simple office visit. They continue to give me the run around and when I called there was not a supervisor to speak to. Instead, they take your information and say someone will call you back within 24-48 hours. This is on top of the 4 days thus far. Very frustrating. I will be ending my policy once I get reimbursed.
Insurer: Lemonade
By: Shari
Just what we needed!
Been extremely satisfied with our insurance coverage. Our puppy needed expensive eye surgery, and the coverage was excellent. I highly recommend.
Stalling to prevent reimbursement for a claim.
I had one claim filed in February 2025. After 10 months of trying to get reimbursement, I am giving up and switching insurance companies. This is insurance is a scam and all they deal in is stall techniques. First it was there is not a record of a clean bill of health. Once that was provided by myself and the veterinarian office, nothing was done. I called and asked for a status update. And then their next stall technique was the invoice with the vet notes was not descriptive enough to approve the claim. The vet sent in additional information. But still not enough. Absolutely ridiculous and a waste of time. I will not be renewing my policies for my dogs. I will find a company (even if it costs more) that will be true to the insurance policy.
Insurer: Embrace
By: Ansley Godwin
Thank you for sending the money quickly…
Thank you for sending the money quickly so I could pay the credit card in a timely manner. It is easy to do business with your company. Thank you.
Insurer: MetLife
By: customerJulie
No delay I had my cash back in two days
No delay I had my cash back in two days
Insurer: MetLife
By: customer
Delay delay delay deny
Healthy paws kept asking for more records. They then refused to talk to the billing employee at my vets office. I had previously signed a release and told them in my numerous emails to contact my vet. When the vets office tried to talk to them they hung up.
Insurer: Healthy Paws
By: Beth
Caring customer service reps
Caring customer service reps, great coverage, easy portal
Insurer: MetLife
By: customer
Easy and Quick
The app is easy to use. Claims are processed quickly and payment can be made directly to my bank account.
Insurer: Spot
By: customer