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Positive attitude
She was so kind and friendly. I love how the agent can have a nice conversation about life abd nit just jump straight to signing up for a plan. Thanks for the positive attitude and kind help.
Insurer: AKC
By:
Understanding and helpful
With this being an extremely emotional time - my fur baby having cancer - it is very nice that the woman spoke with was very nice, understanding and helpful assisting me. Thank you.
Insurer: AKC
By:
Extremely happy
We are extremely happy with the way everyone at AKC insurance has helped us with combining our 2 accounts so that both dogs are in the same account and easier to manage. We just filed our 1st claim and are extremely happy with the process.
Insurer: AKC
By:
Super knowledgeable
This is the second time I've called in and both times the people on the phone were super knowledgeable AND asked about my pets health before we got into anything else. Thank you for bringing some civility back to customer experience
Insurer: AKC
By:
Always been professional and friendly and good service on claims.
Always been professional and friendly and good service on claims.
Insurer: Trupanion
By:
Always there for us
I always tell people I would be in big trouble if I didn’t have insurance for my dog, my poor boy has had his share of ailments and trupanion has always been there for us ??
Insurer: Trupanion
By:
Because every time I have called in everyone I talk to is so helpful and friendly.
Because every time I have called in everyone I talk to is so helpful and friendly. She was fantastic we talked a little and it was really great
Insurer: Trupanion
By:
Very Sneaky and cutting corners. Many appeals
BEST RATE: YES. SNEAKY SHORTCUTS: YES CUTTING CORNERS: YES Basically, they will try every way possible to not cover some stuff on your bill. LIKE ANESTHESIA on a surgery ( as if it wasn't essential to perform surgery). Believe it or not. I have done an appeal for every claim. So it is a hassle to get the reimbursement they promised.
Insurer: Pets Best
By: Stefania Shopping
The worst experience ever
The worst experience ever! ZERO stars! My cat was hospitalized for bleeding from his mouth, when it occurred for the first time ever, which is clearly stated in his medical documentation. He was diagnosed with an extremely aggressive cancer (oral squamous cell carcinoma) with a median survival rate of 87 days. I did not get reimbursed for ANYTHING because - according to Pets Best - "stomatitis and hyperthyroidism" were pre-existing conditions. He was hospitalized (and diagnosed) for CANCER, and not stomatitis and hyperthyroidism... As an example: the claim for the histopathology exam - to diagnose which kind of oral cancer my cat had - was denied due to a "pre-existing condition"!!!!!!!! He was never diagnosed with cancer before and if he had had oral squamous cell carcinoma at the time I got the insurance for him, he would have been dead long ago. The entire experience has been outrageous and offending. I regret bitterly ever choosing this company. The wait on the phone to talk to a customer service representative takes hours, making it practically impossible to get any information. This is not the worse pet insurance I have dealt with, but one of the worse companies that I have ever dealth with!
Insurer: Pets Best
By: Ivana Cerovecki