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When a $1,000 deductible is really $1,300
Cheaper than most, but beware. The deductible is higher than posted because of the shady way they calculate it when submitting a claim. I had what I thought was a $1,000 deductible, but when I had $1,500 in vet bills. I only received roughly $200 back. I have 80% reimbursement so I expected $400 back which I calculated as I pay the first $1k and then I am reimbursed 80% of the remaining $500. The way they calculate that is misleading and borderline shady. Basically, with a $1,000 deductible and 80% reimbursement, you need almost $1,300 in expenses before they will pay anything out which is more of a $1,300 deductible. will say they are cheaper than most and the claims process was easy. I just wish they would calculate a deductible like most places do.
Insurer: Pets Best
By: Ron R
KNOW WHAT YOU ARE PAYING INTO!
Borderline a scam to get loving pet parent's hard earned money, while actually covering very little. PLEASE PLEASE read every fine print and ask questions! Do not assume anything. This company will not cover ANYTHING related to a pre-existing injury or illness to your dog. So for example, if your dog hurt their left leg 6 months before you got the insurance, then anything that happens to that leg AFTER is on you. They won't even cover prescriptions, if it pertains to that leg! Insane. What is the insurance good for??? Not to mention, good luck actually getting customer service on the phone in under 30 minutes. Terrible experience and $400 dollars down the drain. It's a shame to take advantage of people.
Insurer: Pets Best
By: Britta
No good this insurance
This insurance is no good
Insurer: Pets Best
By: Isaias
Great service
Very easy, clear and rep was very helpful and friendly
Insurer: Trupanion Canada
By:
Handled the claim directly with the vet
My experience with Trupanion was thankfully really easy and did not add to a stressful, emotional time. Only thing I'd change is an improved understanding of what you pay (what is not covered), plus your deductible. Would have appreciated an example of what an unexpected overnight in the hospital could have cost to inform deductible choices. In retrospect, I would have chosen a lower deductible. Trupanion was excellent, quick and very responsive with the claim. Thank you
Insurer: Trupanion Canada
By:
Super convenient and reliable
Filing my claim was super fast and easy even though the prescription had to be filled at a human pharmacy.
Insurer: Trupanion Canada
By:
supportive and friendly
Personnel have been friendly and helpful when I have had questions. Direct billing from vet clinic is hassle-free. Sense of caring is appreciated.
Insurer: Trupanion Canada
By:
Trupanion is willing to adjust our plan to make the monthly payments affordable for us so we can still have coverage for our pet!
Trupanion is willing to adjust our plan to make the monthly payments affordable for us so we can still have coverage for our pet!
Insurer: Trupanion Canada
By:
Very pleased client.
Fast and professional service!
Insurer: Trupanion Canada
By: