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Great job!
I really liked the lady who helped me she answered all my questions and was very kind
Insurer: Trupanion Canada
By:
Made a stress situation so much better!
Trupanion took a lot of stress out of a very stressful situation. We were very grateful for their timely approval of our pet care and the emails were so calming and appreciated.
Insurer: Trupanion Canada
By:
Marin was knowledgeable and helpful
Marin was knowledgeable and helpful
Insurer: Trupanion Canada
By:
Overall I am satisfied with Trupanion I am just frustrated by the significant increase in our premium this year.
Overall I am satisfied with Trupanion, I am just frustrated by the significant increase in our premium this year.
Insurer: Trupanion Canada
By:
Rates weren’t clear if they included the Costo membership discount until after signing up
Rates weren’t clear if they included the Costo membership discount until after signing up
Insurer: Trupanion Canada
By:
Service level
Always quick and trouble free!
Insurer: Trupanion Canada
By:
Submitting the claim and the feedback/approval messages were quick.
Submitting the claim and the feedback/approval messages were quick.
Insurer: Trupanion Canada
By:
Trupanion is almost a 1st Responder!
My claims experience was very positive. Trupanion was responsive and swift in communications. Alerting me to their first receipt of my communication, then to the opening of my claims, and alerting me when the claim was complete and directing me to my account on the web for more details. When they did not have enough info, they alerted me quickly, and responded when I sent in more info as required. Payments were in my bank account very quickly after the claims were processed.
Insurer: Trupanion Canada
By:
Trupanion team is great!
I have only had one hurdle in my 9 years enrolled with Trupanion and this was solved over several weeks. Any interactions I have had with the staff of Trupanion has been respectful and caring. They really care about the animals. Be sure to sign up with them the second you bring your dog home!
Insurer: Trupanion Canada
By:
Year of satisfaction with Trupanion
It is always appreciated that my request will be dealt with efficiently and quickly. I regularly share my experience of Trupanion at the dog park, when asked about dog insurance.
Insurer: Trupanion Canada
By: