Find and read reviews with confidence

I adopted a Greyhound from the race track and, although she is very young, she has had a couple of health issues. The claim process was very easy and Embrace approved these claims and processed them very quickly. They are a vast improvement over the other health coverage I had in the past. I would highly recommend them.

Finley is just a little over a year old. We have had multiple claims to Embrace since we got her... sprained foot, stomach issues, allergy to food, and an eye infection. I cannot say enough about Embrace.. their customer service every time I called, their follow up and timely claim process. Only thing that would really help is to be able to email a claim in. But, that is the only suggestion I would have. They have been just amazing to deal with.

My dog was diagnosed with cancer. We went to the OSU Vet. School for diagnositics and a treatment plan. The total estimated amount of Treatment would exceed $5000. I submitted a Preauthorization claim to Embrace. It took about 2-3 weeks, but they approved the Treatment. If I decide to proceed with Treatment, I am assured Embrace will cover the claim. I appreciate knowing The amount of reimbursement. I use to have VPI, they never would preauthorize, so I never knew what amount of reimbursement I would get. I am happy I changed to Embrace.

Simply put, I can't put into words my appreciation for Healthy Paws. My little girl "Bootsy" went through a pretty rough few weeks where I thought I actually might lose her. Not only did Healthy Paws handle the claim quickly, but they followed up with a letter checking up on how she was doing. Although that may seem like a little thing, the gesture meant a lot, especially while I was racked with worry during her recovery. Service and professionalism to the highest standard. I wish my personal health insurance was this good!

This is my second year with Embrace. First year just ha wellness claims for my boxer puppy and they paid promptly. Well worth the money. This year (2nd year with the insurance) had numerous claims due to puppy's allergies. Embrace handled the claims promptly and was great. Really helped out with the expense. The communication via email was great and their website made checking on status very easy.

My dog became suddenly sick, vomiting, with anorexia and hemorrhage. I took her to the Clinic and vets recommended to take her to the Pet Hospital for IV and antibiotic. During that time in the hospital, Trupanion discussed the charges with the hospital and quickly approved treatment. The refund of expenses from the clinic was received within a couple of weeks of treatment. Superb service!

My dog became suddenly sick, vomiting, with anorexia and hemorrhage. I took her to the Clinic and vets recommended to take her to the Pet Hospital for IV and antibiotic. During that time in the hospital, Trupanion discussed the charges with the hospital and quickly approved treatment. The refund of expenses from the clinic was received within a couple of weeks of treatment. Superb service!

As far as working with insurance companies are, it's pretty good. There was a little hitch early on with a claim that eventually became a continuing care type event which was a little stressful which our vet had to get proactive in, but after it got settled they've been quite good about accepting the claims for the medicine our girl is on for life. The thing about insurance is that you're betting against your pets. If you're lucky, you won't need to file a claim. But if there is a problem with your pet, it's a nice safety net to make sure you can continue giving your pets the care they need.

Submitted a claim and received a check in 1-2 weeks. Very satisfied with the customer service and company in general. Highly recommended!

We chose Healthy Paws to insure our Australian Labradoodle based on customer ratings and we are so glad we did! The response time and quick claim processing have been outstanding. We've had previous experiences with other pet policies that were disappointing, but Healthy Paws has lived up to its advertising and promise completely. We enthusiastically recommend this company as a partner in pet healthcare!