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Great service
10+/10 the help I received was great! Made it very easy to sign up and answered all my questions kindly and patiently
Insurer: Trupanion Canada
By:
Great coverage
Ease of singing up and great coverage offered
Insurer: Trupanion Canada
By:
Fantastic Service!
Healthy Paws Pet Insurance is a great pet insurance provider. I have had amazing customer service. All my claims have been quickly processed with short turn around time. I highly recommend Healthy Paws for your pet insurance provider.
Insurer: Healthy Paws
By: Donna
Adjudicates claims according to policy…
Adjudicates claims according to policy - length of time to process is ok, not great
Insurer: Pets Best
By: Millie
BUYER BEWARE and FOLLOW-UP.
BUYER BEWARE. I have been a loyal customer since 2012, insuring my 3 dogs for nearly $300/per month. I have been escalating a claim on a very painful ACCIDENT my dog sustained that knocked two teeth nearly out of his jaw. However, Healthy Paws continues to DENY the claim saying the tooth extractions that were necessary so my dog did not have to walk around with his two front teeth literally dangling by the nerves from his gums WAS ELECTIVE DENTISTRY. Monstrous treatment of a customer. The claim is 70% of $2300. After paying them nearly $30,000 over the past 8 years, I would not expect them to deny a claim for an ACCIDENT. That's the ENTIRE POINT of having insurance. Healthy Paws does NOT care about the health of your pet. They care about their profits. I am actually SHOCKED I paid this much over the years for such terrible service! Do yourself a favor and open a saving account for your dog's health and let it accumulate interest to pay out-of-pocket in the event of accidents or disease - you will come out ahead. DO NOT BUY THIS INSURANCE! Waste of money. Total scam, like ALL INSURANCE. It's a racket. Get yourself out of it. 04/07/21 ADDENDUM: Interesting follow-up: After going back and forth with Healthy Paws for 4 encounters (you HAVE to keep at it or they hope you will just lose hope and patience and then simply go away), they have now UPPED my monthly premium because one of the reports from this dental visit listed my dog as a Wheaten Terrier (which is ONE of his breeds, most likely, but he is CLEARLY a mixed breed - most likely part Wheaten, part Mini Poodle, part West Highland terrier), and so now they want to reclassify him as purebred to gather a higher monthly premium. I have been asked to bother my vet (who has better things to do, like treat and save animals' lives), to send them a letter stating that he is a MIXED BREED, not purebred. They are determined to get my money one way or another. This will be the last pets I ever insure. Seriously, anyone reading this - put that money into an interest-bearing SAVINGS ACCOUNT and if your pets don't get sick, then you keep the money. And, if they do get sick or injured - you will have the CASH on hand to give them the medical treatment they need without haggling with a gatekeeper.
Insurer: Healthy Paws
By: SD in Pasadena, CA
BUYER BEWARE!!!!
Disgusting Company: This company is an absolute fraud and scam. We signed up under the recommendation of a few friends and they are ALL now considering canceling their policies with this company based on our experience. Our cat was diagnosed with heart disease almost 6 months AFTER we signed up. They tried to claim that this was a pre-existing condition. However, the two SPECIALISTS our cat has seen have both written letters based on their existence medical expertise/experience that there was no way our cat could have had heart disease in June or prior and that he was in great physical condition otherwise. The doctors said that it was actually "IMPOSSIBLE" (yes, they used the word impossible) for him to have heart disease and survive with it untreated for almost 5 months. Period. They ALSO stated that if he had been examined in June that there would be NO WAY this would have been diagnosed during a basic physical. They went on to say that even if we had ordered a full cardiac work up that it would still NOT have been diagnosed at that time. This disgusting company is still trying to claim that his condition was pre-existing since he didn't have an actual physical exam. The last time he was seen by our vet before this diagnosis was in June 2019 and we signed up with this company in June 2020. We did not take him in for an insurance exam because we were told they would only need orthopedic exams to be done in order to be covered. This was also confirmed with our friends that have been with Embrace and they were shocked to hear this is supposedly their policy which has not been stated to any of us. Since our pets did not have any orthopedic symptoms and COVID was rampant at that time, we didn't think it was necessary (based on our in-depth call with their customer service rep that signed us up) for any of our pets to have a vet exam and didn't think we needed to take them in and risk being exposed to COIVD (our home is high risk if we were to get COVID). This has been a battle since November of 2020, it is now March of 2021 and they are STILL trying to claim this was a pre-existing condition despite multiple letters from our vets that are specialists in their fields and when it comes to heart conditions and cats. Our sweet baby passed away a week ago due to this disease and sudden onset of heart failure. We are now having to argue back and forth with Embrace (i.e. the con artists of pet insurance) and deal with his passing at the same time. This has made the situation so much worse because we have to go back and forth with them knowing our baby is gone at the same time. This is literally the last thing we should have to be doing. He was the sweetest boy and now we are wasting so much time and emotion arguing with this company that is basically out to take money from hard working families such as ourselves. What makes this worse is that when we asked for the phone call where they claimed they were supposed to inform us of this policy, they refused, stating that they would listen to it and we would not be allowed to. Basically, we should totally take their word that it was discussed and should completely trust them. Yea. Right. Please take our advice and DO NOT sign up with them, they are disgusting and absolutely have no problem trying to get out of paying claims that are medically backed by doctors. We do extensive work with rescues and other animal organizations that are both in our state and across the country. We will be sharing our story with all of them and making sure no one else has to be put through the same nightmare we have with Embrace. I also notice that all of their responses to the HUNDREDS of HORRIBLE reviews on here are canned responses and the standard excuse they seem to use in regards to "pre-existing" conditions. Bottom line, you will pay an exorbitant amount of money each month with the mindset that you are being responsible and covering your fur babies if something bad were to happen. In reality, they will take your hard earned money and keep taking it. They will go out of their way to deny your claim and will REFUSE to look at absolutely irrefutable medical documentation because they just don't want to cover your pets. Their only goal is to take your money at the expense of your fur baby's well being.
Insurer: Embrace
By: Kristy
Worst experience of my life
This place is a scam, or so incompetent that it might as well be. My cat got sick once and it was a nightmare just dealing with pets best. Go somewhere else, this company is a nightmare
Insurer: Pets Best
By: David
Thank you
Thank you, Pets Best! Giving 4 stars due to hold time but understandable during these difficult times.
Insurer: Pets Best
By: Wither
Healthypaws is a must have for any pet owner
I have had Healthy Paws for my Golden since he turned 5. He's now almost 11 and just in the past two years, we have had some meaty claims. Healthy Paws is easy to work with, all you need to file a claim is upload the invoice/receipt from the vet and that's it. Once direct deposit is setup, they deposit the reimbursement directly into my bank. In 6 years of being insured with them, I have yet to have a bad experience with a single claim. We recommend Healthy Paws to friends and neighbors alike.
Insurer: Healthy Paws
By: Ashwin
I can't recommend Healthy Paws enough
I can't recommend Healthy Paws enough! I have a new puppy (14 weeks old) and she's been sick for the last 2 weeks. As a new dog mom, it was scary for me to have to take her to the ER so frequently and get her treated. I'm thankful that through the stress, the one thing I didn't have to worry about was the cost and I was able to focus on making sure my little one was okay. I knew that my Healthy Paws coverage was going to help with the financial strain of so many emergency visits and I'm so thankful for their insurance options. The coverage was fantastic and the team at Healthy Paws checked in to see how my pup was doing/feeling. They are so kind and it's easy to see why they came so highly recommended from friends as a great pet insurance option!
Insurer: Healthy Paws
By: Katelyn