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A satisfied customer
After saving several invoices for my dog's allergy medicine I submitted them for consideration. I was very pleased to get back 90% of the cost after the deductible. The process was quick and easy. Trupanion has the best communications. First email comes with a claim number followed by a second email with the claim's results. An extremely satisfied customer.
Insurer: Trupanion
By:
Roc and Ru
Always prompt and fair!!! So happy we decided to get Trupanion for our two kitties!!!
Insurer: Trupanion
By:
Any contact has always been easy and everyone very helpful!
Any contact has always been easy and everyone very helpful!
Insurer: Trupanion
By:
Trupanion made it easy
Being able to submit invoices and the claim form electronically made it so easy and I was kept up to date via text and email on the status.
Insurer: Trupanion
By:
Worth every single penny to insure your…
Worth every single penny to insure your fur babies. It has saved my dog’s life! Wonderful service and care.
Insurer: Trupanion Canada
By: Nom
This company is amazing
This company is amazing. My kitty was very sick with kidney disease. I would not have been able to afford his bills without Trupanion. Thank you for making this so easy!
Insurer: Trupanion Canada
By: Lydia
Best pet insurance affordable and…
Best pet insurance affordable and reimbursements Are managed quickly great customer service
Insurer: Trupanion
By: Jules Le Mesurier
Completely unprofessional
Submitted a claim on January 18th for my dog that had developed a mucocele and a spleen mass. The entire claim was over $4000.00. My claim was opened and closed 3 consecutive times declaring that they had not received proper information. This was completely untrue. I had been checking my app daily for progress and responded each time I saw a change in the status of my claim. I submitted and resubmitted vet info to them 5 times throughout this process. Each time placing phone calls to representatives and being placed on hold for a minimum of 43 minutes and a maximum of 72 minutes. I spoke to multiple reps and each one apologizing about the confusion, assuring me it would be taken care of. Now on April 3, almost 4 months later, I receive an email saying they will cover $52.40 and the rest was not covered because of possible “pre-existing symptoms”. Completely untrue and unacceptable! Time to lawyer up!
Insurer: Pets Best
By: Lezley
I have 4 claims that are taking a…
I have 4 claims that are taking a little longer than expected to get processed.
Insurer: Pets Best
By: Rachel Hartley Ferguson
Completely unprofessional
Submitted a claim on January 18th for my dog that had developed a mucocele and a spleen mass. The entire claim was over $4000.00. My claim was opened and closed 3 consecutive times declaring that they had not received proper information. This was completely untrue. I had been checking my app daily for progress and responded each time I saw a change in the status of my claim. I submitted and resubmitted vet info to them 5 times throughout this process. Each time placing phone calls to representatives and being placed on hold for a minimum of 43 minutes and a maximum of 72 minutes. I spoke to multiple reps and each one apologizing about the confusion, assuring me it would be taken care of. Now on April 3, almost 4 months later, I receive an email saying they will cover $52.40 and the rest was not covered because of possible “pre-existing symptoms”. Completely untrue and unacceptable! Time to lawyer up!
Insurer: Pets Best
By: Lezley stone