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Insurer: ASPCA
By: customer
Constant claim dodging.
We thought we were purchasing a top-tier insurance product, however, Trupanion has dodged every single claim we've submitted. Every one. The most recent was just insane. Our bully is one year and three months old and had a rash on his groin area. We took him to the vet and the vet said, "we can either do a whole range of scraping and tests, or we can give the dog XYZ medication which will likely clear it up". It did clear it up within days. Great. I paid the bill and submitted it to Trupanion and it was denied. Why? Well when we brought our puppy home from the breeder, he has a very slight ear infection. Our vet felt that being a bulldog, we should nip it in the bud and treat it. So, we gave Oliver XYZ medicine for a few days and it was fine. This claim was denied as well, by the way because he CONTRACTED the ear infection prior to our coverage beginning...ie, at the breeder at 8 weeks old. Trupanion has now declared that my dog had a pre-existing SKIN condition and that his INNER EAR and his GROIN are connected via HIS SKIN. so they won't cover ANYTHING that is connected to his SKIN for the REST OF HIS LIFE. We now have to have our Vet write some sort of document that basically says, "Dear Trupanion, while I have no idea what you are doing, but, the inner ear infection when he was a newborn and the rash on his junk over a year later are in no way connected and thank goodness I have a DVM so I can sort that out". I am so tired of scam companies like this who have beautiful marketing campaigns that lure you into the "we care about your pet" mush and then you are screwed when you try to use the product.
Insurer: Trupanion
By: Joe
It’s a just in case we need it but we’re glad we have it
Honestly we had shopped around with our pet insurance and we liked this one the best as everything was broken down in to clear what was covered and what was not so we were well aware of what was included and we are happy knowing we have peace of mind that just in case something happened to our little guy we have insurance and also that we can take him to any vet that’s a huge plus and we have also an ease of submitting the claims we heard other stories at other companies who had made it extremely difficult to submit or didn’t honor the claim so we are glad overall that just in case we’re covered!!
Insurer: ASPCA
By: Kimberly
Easy to deal with.
Easy to deal with. No surprises when our vet hospital put the claim through.
Insurer: Trupanion Canada
By:
Very Pleased.
Insurance agreement is clear and easy to understand. Agents are friendly, empathetic, and helpful. Claims review is fast and payment is incredibly swift.
Insurer: Trupanion Canada
By:
Shannon was courteous and helpful.
Shannon was courteous and helpful.
Insurer: Trupanion Canada
By:
Trupanion Testimonial
Trupanion has been wonderful. We recently experienced one of those unexpected veterinary emergencies with our 18 month old kitten. It was scary and stressful, but we could not have asked for better peace of mind and customer service than what we received from Trupanion.
Insurer: Trupanion Canada
By:
Excellent service
Very fast response with reimbursement
Insurer: Trupanion Canada
By:
Very straightforward - always dependable.
Very straightforward - always dependable.
Insurer: Trupanion Canada
By: