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Love the coverage, but sometimes I have to make a lot of phone calls to them
MetLife Pet Insurance has saved us a bunch of money. Somehow we ended up with dogs that need monthly prescriptions or monthly prescription dog food. So it's very nice to have 80% come back to us after our deductible. Sometimes it's frustrating with the claims because they ask for the SOAP notes every now and again even though they had previously covered the same thing. Sometimes when looking at claims they miss some of the documentation and that part of the claim isn't covered so I have to call in and ask them to take another look. Also I wish that there would be a claim number assigned for each different claim that is submitted. I will submit them as individual claims and then somehow the documentation and such gets put all together under one claim number. I have 3 dogs on one policy and sometimes things have not been covered because they assumed it was for a different dog than what the claim is for. So more phone calls from me to straighten it out. Also I wish when I had an invoice that shows treatment for 2 dogs I could select both dogs for the claim so there is less confusion. The turnaround time is pretty great and I love that the money is automatically deposited in my account.
Insurer: MetLife
By: LORI
My communication with your staff was…
My communication with your staff was helpful. I appreciate her listening to my concern. Thank you Diana
Insurer: MetLife
By: DIANA WILKERSON
No Pre Certification
Our Jaxon needed a total hip Replacement. $20,000. Healthy Paws paid for all the tests leading up to the hospitalization and surgery. We have had Healthy Paws for our 2 dogs. For 5 years we paid premiums with No claims. My problem with the company was they would not commit to covering the Surgery/Hospitalization itself. This is a bad practice. We literally had to gamble on the fact that HP would cover it. HP made a very emotional time more Stressful. In the End they paid the claim and our Jaxon is recovering, thankfully.
Insurer: Healthy Paws
By: Michael Bellizzi
Great Customer Service
The ease and efficiency in the claims handling process!
Insurer: Healthy Paws
By: L. Schwarz
Extremely nice and professional
Extremely nice and professional. Thank you for taking care of this for us.
Insurer: Nationwide
By: James
Very reputable company
Very reputable company! I got an email 2 weeks after mailing a claim saying they accepted it and were going to pay 80% and received the check a week later.
Insurer: MetLife
By: DORI ELMER
MetLife is a great insurance.It’s great that I can submit my forms…
It’s great that I can submit my forms by an app and get reimbursed in a timely manner. Charlie got sick, scared me so much. I knew I could take him to the emergency vet because I had insurance that would help pay for it. Peace of mind for sure!
Insurer: MetLife
By: Cheryl
Everyone is been helpful
Everyone is been helpful, informative, and easy to talk to. Thank you
Insurer: Pets Best
By: Connie Durghalli
Quick processing and reimbursement!
Quick processing and reimbursement!
Insurer: MetLife
By: customer
Anytime I called to ask questions about…
Anytime I called to ask questions about my pets coverage and what documents were needed to file a claim, the agents on the phone were very polite, understanding, and caring to my needs.
Insurer: MetLife
By: customer