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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Friendly service and great coverage
I love the app for ease of filing claims. The customer service reps are so friendly and kind. The only reason I didn’t give 10 across the board was that my claim did take a long time to process; however, it did get paid and and overall I love Lemonade!
Insurer: Lemonade
By: Charlyanne
Love Lemonade for my fur babies!
Filing a claim was super easy & filled out everything 100% from my phone!!! They have great customer service & a virtual assistant helping you along the way. Our claim refund (after our deductible was met) was fairly quick & was direct deposited in our bank account! All was a great experience!! 😊
Insurer: Lemonade
By: Gracie
Good company
Overall good company. Could use a review of your total before you update your card details id like to know what I'm being charged.
Insurer: Lemonade
By: Allan
Very easy to do business with.
I’ve been very happy with the service from Lemonade and how quickly they respond back to pending claims. Their app is excellent and a great tool for submitting claims. Their claims specialists are super friendly and easy to work with. I wish all insurance companies operated this way! Kudos to the Lemonade team!
Insurer: Lemonade
By: Mick
Quick and easy to file a claim
My new Lemonade policy was way cheaper than my old policy and I am getting much better coverage. In late April I fled my first claim for a routine visit and was pleasantly surprised at how quickly it was processed and payment sent to my bank. I left off one item when I filed the claim, went back and filed a follow up claim, and boom, approved and paid in minutes. Very impressed with the seed and quality of service.
Insurer: Lemonade
By: Robin
Good company
I have been using Pets best for a couple of years now and they have done a great job. The only place I see improvement necessary is that I can take them longer than expected to finalize claims.
Insurer: Pets Best
By: Terry Levin
Easy!
I'm very happy that I came across lemonade, filing a claim is very simple, fast, and easy. I would definitely recommend lemonade to my family and friends.
Insurer: Lemonade
By: Devionna
Best decision after adopting Lucy
I decided to get pet insurance with Lemonade because of the great experience I had with my renter's insurance. I had already used it three times and the whole experience is worth it, the customer service is great and the UX of a claim is great.
Insurer: Lemonade
By: Maria
Super fast, convenient
I chose Lemonade because my renters insurance is through it, so I figured it’s easy to bundle and I got a 5% discount. I’ve had to use the claim system twice so far, and both times were so easy and fast. The app makes it easy to do everything at once. My only slight complain is they don’t always tell you what parts they aren’t covering, and you have to ask more about that. But they refund my money so quickly (literally the next day) and have very nice customer service. 10/10 would recommend
Insurer: Lemonade
By: Amy